**redvalley, the fast-growing company in medellín,** is looking for an english-speaking, proactive, and strategic, _lead nurturing specialist_ to join our boutique gym fitness client. as a **lead nurturing specialist** you will specialize in lead nurturing with the goal of converting sales leads into customers. the **lead nurturing specialist** is responsible for handling all inbound traffic, converting that traffic into new leads, and providing regular reporting activities. **what you'll do** - sales to consumers, including education of services, identifying their needs, conversion, cross-selling, and up-selling. - taking and updating payment information, as necessary. - contact clients to obtain missing information or answer queries. - maintain and coordinate schedules, appointments, and calendars - coordinating and scheduling sessions with trainers and clients and adding to appropriate calendars. - commitment to constantly improving the customer experience. - maintain and update sales and customer records in crm - develop monthly sales reports. - create spreadsheets, presentations, and marketing materials. - prepare and update key sales promotion calendars and spreadsheets; track promotional spending and keep organized records of all promotional spending. - communicate important feedback from customers internally. - ensure sales targets are met and report any deviations. - stay up-to-date with new services and features. **what you'll bring to the team** - proven work experience as a sales administrator, sales support agent, or similar roles. - hands-on...
Redvalley, the fast-growing company in medellin, is looking for a rockstar to join our growing team as a crucial component in the development and engagement of clients and potential customers at our company. this person will work directly with the other team members, nurture, create and maintain relationships with current clients and warm leads, as well as create strategies to attract new customers. our customer success specialist will be an integral part of continuing our growth as a company and ensuring our customer engagement, and sales, maintaining our excellence in customer service! what you'll do: - ensuring maximum sales and profitability through effective call handling, customer-relationship development, process management, and managing sales and call metric goals - ensuring that each customer receives outstanding sales and customer service standards, solid product knowledge, and all-over components of exemplary customer service - assisting personnel with resolving customer issues. - training and developing personnel in all aspects of the company’s products and services. - following up with prospects after their free trial to nurture the lead and close the sale. - establishing and maintaining excellent customer service. what you'll bring to the team: - education and skill requirements high school diploma or ged required - 2 to 3 years directly related experience - significant experience with crm tools and high comfort with digital technology - proficient in microsoft office, excel, etc - communicate effectively both spoken and written in english soft...
Redvalley, la empresa de rápido crecimiento en medellín, está buscando un diseñador gráfico con habilidades en la gestión de redes sociales y fotografía para unirse a nuestro equipo. nuestro creador de contenido para redes sociales estará a cargo de preparar y ejecutar todo el contenido para mostrar en nuestros canales digitales como facebook, instagram y tiktok. el creador de contenido para redes sociales se encargará de: - redacción de publicaciones en redes sociales (contenido mensual) - diseño de publicaciones diarias para la empresa. - creación de campañas para aumentar la interacción con la audiencia (incluyendo estrategia, tácticas, objetivos y kpi) - reportar el impacto a los gerentes - colaborar con los miembros del equipo para garantizar la eficiencia y precisión en las campañas propuestas. nuestro creador de contenido ideal para redes sociales debe tener: - dominio básico/intermedio de inglés - conocimiento en fotografia - experiência en diseño gráfico, artes visuales, publicidad o similar - al menos 6 meses de experiência previa trabajando en creación de contenido de cualquier tipo - experiência y conocimiento de illustrator, photoshop, lightroom y ms office algunas de las habilidades blandas que nos gustaría que tuviera esta persona son: - organización - creatividad - iniciativa - gestión del tiempo - atención a los detalles - detalles y ventajas: esta es una posición hibrida en medellin, con un horario basado en días festivos en los estados unidos. el horario de trabajo es de lunes a viernes de 8am a 6pm. - contrato a término indefini...
**redvalley, the fast-growing company in medellín,** is looking for an english-speaking, proactive, and strategic, _prior authorizations specialists_ to join our healthcare clients. as a_prior authorizations specialist_ you will be responsible for contacting insurance carriers to obtain authorization for medical procedures. this position will track and submit all procedure authorizations and updates. will also review insurance coverage to determine the liable party for payment **what you'll do** the tasks for this position are as follow but not limited to: - review and complete the to-do list by the end of the shift. - communicate with insurance carriers and healthcare providers. - review prior authorizations in company insurance systems. - review pending authorizations for approval - process urgent authorizations in a timely manner - team oriented **what you'll bring to the team** - excellent written and spoken communication, motivated, and organized. - positive, enthusiastic, motivated, autonomous self-starter, and self-taught. - fully bilingual and biliterate (english/spanish) - capable of working under pressure and in a fast paced environment - detailed oriented - excellent customer service skills - must be tech savvy and have a very strong attention to detail and be able to prioritize tasks. **we offer you** - opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - flexible working environment (flexible working hours, working from our state-of-the-art office space in el poblado). - one-of-a-ki...
**redvalley, the fast-growing company in medellin**, is looking for a bubbly, organized, and detail-oriented _secretary_ to provide professional administrative and operational support to management and the company through conducting and organizing daily duties and activities including receiving and handling information. this person will work directly with the other team members to maintain everyone well-informed, as well as help solve and handle any operational issues. our **secretary** will be an integral part of our reputation and customer relationship as a company, maintaining our excellence in customer service! **what you'll do**: - answer incoming calls and guide the customers through the process - ask the right questions to get the proper information about the type of service the customer requires - gather all information and provide it to the department that requires it to follow their respective process - advise customers the sales team will contact and follow up with them to ensure it was done - communicate effectively company-wide to check if any inconsistencies throughout the operation **what you'll bring to the team**: - high school diploma, bs, or equivalent work experience - 2 years of experience handling phone calls and customers - significant experience with problem-solving and high comfort with digital technology - proficiency in ms office and g-suite - advanced to native spoken and written english (c1+) **soft skills**: - organization - customer-oriented - proactivity - work ethic - attention to detail **we offer you**: - opport...
**redvalley, the fast-growing company in medellin,** is looking for a _call center supervisor_, to join our growing management team within the healthcare vertical. we seek a high-performance individual with experience leading a team of 15+ people to help grow our call center. our **senior call center supervisor **will work closely with each department’s team leads to ensure productivity and a comfortable environment. this person must work in-office and be present in the call center’s scheduled shift. **the senior call center supervisor will be in charge of** - delegating tasks - reviewing kpis and providing feedback to maximum team performance - minimal training - supervising multiple growing departments - having critical conversations with team members for conflict resolution **our ideal senior call center supervisor must have**: - c1 english level proficiency - bachelors degree or equivalent experience - 2-4 years of experience handling teams of 15+ people and in a customer service environment - experience and knowledge solving customer’s issues **some of the soft skills we’d like this person to have are**: - organization - activities prioritization - tech-savvy - assertive communication - problem-solving - time-management - attention to detail - customer and results-oriented **salary**: $3,500,000 - $4,000,000 per month...
**vip medical group, **one of our top experts in vein disease and pain management is looking for a **call center team lead** to join our team! **what you’ll do**: - provide training and instruction to customer service representatives to ensure successful performance of job duties - provide feedback to managers on the performance of staff members - train new employees or retrain experienced staff members - obtain or participate in continuing education to enhance technical knowledge - scheduling and conducting training sessions on various call center topics to prepare and support new employees. - observing the daily operations of call center employees and identifying any areas of improvement. - liaising with team leaders and managers to conduct on-the-job coaching. - measuring the effectiveness of training sessions and preparing individual or team progress reports. **what you’ll bring**: - c1 english level proficiency - experience in the medical/healthcare industry - 1 year of experience training teams of 15+ people in a customer service environment - experience and knowledge in solving customer issues - punctuality, organization, initiative, time management, and attention to detail **we offer you**: - opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - flexible working environment (flexible working hours, working from our state-of-the-art office space in el poblado). - one-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work. - private health insura...
**vip medical group**, one of our top experts in vein disease and pain management is looking for _**prior authorizations specialists**_to join our team! we specialize in pain management and vascular procedures. our main goal is to always provide the best level of care and compassion to individuals who are being treated. as a_**prior authorizations specialist**_ you will be responsible for contacting insurance carriers to obtain authorization for medical procedures. this position will track and submit all procedure authorizations and updates. will also review insurance coverage to determine the liable party for payment **what you'll do** - review and complete the to-do list by the end of the shift. - communicate with insurance carriers and healthcare providers. - review prior authorizations in company insurance systems. - review pending authorizations for approval - process urgent authorizations in a timely manner - team oriented **what you'll bring to the team** - excellent written and spoken communication, motivated, and organized. - positive, enthusiastic, motivated, autonomous self-starter, and self-taught. - fully bilingual and biliterate (english/spanish) - capable of working under pressure and in a fast paced environment - detailed oriented - excellent customer service skills - must be tech savvy and have a very strong attention to detail and be able to prioritize tasks. **we offer you** - opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - flexible working environment (flexible working hou...
**vip medical group**, one of our top experts in vein disease and pain management is looking for a **referral coordinator** to join our team! we specialize in pain management and vascular procedures. our main goal is to always provide the best level of care and compassion to individuals who are being treated. the **hmo referrals coordinator** is in charge of receiving inbound calls and making outbound calls to primary care providers and patients in order to request referrals needed to be seen in our clinics. **what you'll do** - review all referrals for eligibility, accuracy and completeness - confirming patients’ coverage and answering relevant questions - track and manage hmo referrals by entering them into our emr and crm systems - requesting referrals (is an order written by a provider to see another doctor, therapist or specialist.) - scheduling and/or rescheduling patient appointments - sending medical records to various departments or offices for processing - communicating with various teams about status of referrals **what you'll bring to the team**: - strong verbal and written english level (c1 or better) - 6+ months of customer service experience - strong verbal and written communication skills - ability to multitask efficiently - highly detail-oriented - experience with microsoft office and excel (intermediate) **we offer you** - opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose. - flexible working environment (flexible working hours, working from our state-of-the-art office space in e...
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