Job description**:collection specialist** - main functions**:contact customers with overdue accounts, recovering money owed via payment by phone, reviewing accuracy of consumers’ contact information** - desired academic level**:high school some college preferred** - experience required**:minimum 2 years’ experience in collections, familiar with the fair debt collection practices act (fdcpa). call center work in english language** - desired skills and competencies**:strong oral and written communication skills, ability to accomplish specific number of customers outbound calls, good problem solving and critical thinking skills** - age: na - sex: na - languages**:fluent in english** - schedules**:8am to 8pm monday to saturday est.** - days off**:sunday and scheduled holidays** - unwanted profiles or history**:clean background required** - is this position for work from home or office?**:in office only** - overtime? **no overtime** **experience**: - collections: 2 years (required) expected start date: 08/08/2025...
### *job title:* operations manager - debt collections call center *location:* barranquilla, colombia *department:* operations *reports to:* country director / global vp of operations *language requirement:* bilingual (spanish & english - fluent) *shift:* u.s. business hours ## *about the role:* ## *key responsibilities:* - lead and manage day-to-day operations of the collections floor, ensuring kpis, slas, and compliance targets are met. - collaborate with u.s.based clients and stakeholders to align business goals and reporting expectations. - supervise and coach team leaders, supervisors, and agents to maintain performance and morale. - monitor dialer strategy, right-party contacts (rpcs), call quality, and agent productivity. - ensure compliance with u.s. federal and state collections laws (fdcpa, tcpa) and internal audit requirements. - drive continuous process improvement and implement best practices across teams. - coordinate with qa, training, and hr departments for hiring, onboarding, and upskilling. - analyze data and prepare reports for executive management and u.s. clients. - handle escalations, client communication, and operational troubleshooting. ## *requirements:* - minimum 3-5 years of experience in a leadership role within a *u.s. debt collections call center* (1st or 3rd party). - proven understanding of u.s. debt recovery processes, compliance standards, and client expectations. - strong people management, coaching, and performance leadership experience. - bilingual: *fluent in english and spanish* (spoken and written). - excell...
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