Top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? provide excellent support experience to customers via all relevant communication channels. identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience. deliver the best services to customers to ensure the highest customer satisfaction with the right procedures build sustainable relationships and engage customers by taking the extra mile any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the quality management system of tdcx. who are ...
Hello, we are tdcx! 👋 start the process for one of our innovative customer service campaigns. 🚀 this is a multichannel customer service campaign dedicated to home delivery services. 📦 position details: hybrid role: 10 weeks on-site training, then primarily remote with occasional on-site attendance. 🏢 location: connecta bogotá – calle 26 # 92-32 (gold 9, 4th floor). 📍 contract: indefinite-term contract, fully paid training. 📄 salary: $2,847,000 base + $100,000 health assistance + 15% performance bonus + all legal benefits. 💵 schedule: rotating shifts (every 2 weeks) - full-time availability required - 24/7 ⏰ *requirements: c1 english level required and certified.* 🌟 why join us? 🚀 innovative campaigns: be part of cutting-edge customer service projects. 💼 career growth: opportunities for advancement and professional development. 🌐 dynamic environment: work with a diverse and talented team. 🏠 work-life balance: enjoy the flexibility of a hybrid work model....
Hello, we are tdcx! start the process for one of our innovative customer service campaigns. this is a multichannel customer service campaign dedicated to home delivery services. position details: hybrid role: 10 weeks on-site training, then primarily remote with occasional on-site attendance. location: connecta bogotá calle 26 92-32 (gold 9, 4th floor). contract: indefinite-term contract, fully paid training. salary: $2,847,000 base + $100,000 health assistance + 15% performance bonus + all legal benefits. schedule: rotating shifts (every 2 weeks) - full-time availability required - 24/7 *requirements: c1 english level required and certified.* why join us? innovative campaigns: be part of cutting-edge customer service projects. career growth: opportunities for advancement and professional development. dynamic environment: work with a diverse and talented team. work-life balance: enjoy the flexibility of a hybrid work model....
#bemore do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world's most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx - attractive remuneration, great perks, and performance incentives - comprehensive medical, insurance, or social security coverage - world-class workspaces - engaging activities and recognition programs - strong learning and development plans for your career growth - positive culture for you to #bemore at work - easy to locate area with direct access to public transport - flexible working arrangements - be coached and mentored by experts in your field - join a global company, winner of hundreds of industry awards what is your mission? - partners with other teams to provide feedback and to obtain clarification on any question on policies - manages a team across all markets for the site and provides mentoring and coaching for their development - ensures effective knowledge sharing and sign off/approval processes are in place for policies - communicates with diverse audiences (e.g., employees, management, other project sites to provide information and clarification regarding training programs, actions, policies, procedures, and best practices - be the main poc across all markets and identifies policy gaps and takes corrective actions with a scalable solution(s) - becomes and remains knowledgeable about products and community standards...
Hello, we are tdcx! start the process for one of our innovative customer service campaigns. this is a multichannel customer service campaign dedicated to home delivery services. position details: hybrid role: 10 weeks on-site training, then primarily remote with occasional on-site attendance. location: connecta bogotá calle 26 92-32 (gold 9, 4th floor). contract: indefinite-term contract, fully paid training. salary: $2,847,000 base + $100,000 health assistance + 15% performance bonus + all legal benefits. schedule: rotating shifts (every 2 weeks) - full-time availability required - 24/7 *requirements: c1 english level required and certified.* why join us? innovative campaigns: be part of cutting-edge customer service projects. career growth: opportunities for advancement and professional development. dynamic environment: work with a diverse and talented team. work-life balance: enjoy the flexibility of a hybrid work model. - educación mínima: bachillerato / educación media - idiomas: inglés...
¡hola, somos tdcx colombia ! estamos buscando un service desk – juinior bpo para formar parte de una campaña de soporte técnico en un entorno dinámico y retador. el enfoque estará en la gestión de infraestructura it, soporte a usuarios, mantenimiento de sistemas y cumplimiento de estándares internacionales. si cuentas con inglés intermedio y una fuerte orientación al análisis, resolución de problemas y atención al detalle… ¡te estamos buscando! tus funciones: *realizar mantenimientos preventivos y revisiones técnicas semanales, mensuales y trimestrales. *monitorear y mantener la infraestructura it, asegurando el cumplimiento de normas iso9001, iso27001 e iso22301. *coordinar y ejecutar tareas de soporte técnico: configuración de hardware/software, análisis de sistemas y actualización de componentes. *participar en proyectos y solicitudes de propuesta (rfps). *implementar procesos definidos a nivel corporativo. *automatizar la creación e instalación de equipos con windows, redes y servidores. *realizar controles de seguridad en centros de datos (data center). *evaluar y gestionar programas de seguridad: antivirus, contraseñas y actualizaciones. ¿qué necesitas para aplicar? *estudios tecnicos o tecnologos finalizados en sistemas o carreras afines. *inglés basico a2 *mínimo 3 años de experiencia relevante en bpo o roles similares. *certificaciones deseables: windows server 2012/2016, microsoft 2017, ccna i y ii. *conocimiento en automatización, redes, servidores, windows y protocolos de seguridad. *habilidades de comunicación, toma de decisiones, liderazgo y enfoque en resul...
Do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? perform all channel monitoring to evaluate employee’s behavior and customer service performance and compliance with the company policies and business laws and regulations provide structured and valuable feedback and recommendations to address skills, knowledge gaps, and behavioral opportunities. prepare and analyze internal and external quality reports for review with internal stakeholders and/or clients. collaborate with call quality team members and qa manager to identify and streamline qa processes and implement process standards that enhance both service delivery and customer experience. develop and enhance evaluation programs that targets the objectives of the account with operations, training, and clients while ensuring that these pr...
Do you aspire for a rewarding career that lets you do more and achieve more? unleash your full potential at work with tdcx, an award-winning and fast-growing bpo company. work with the world’s most loved brands and be with awesome, diverse people. be home, belong, and start your journey to #bemore! top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? • administer leaves, attendance, scheduling, and other workforce related duties. • provide feedback on tools, resources, procedures and guidelines to enhance workflow. • trend and track performance, as well as compiling monthly and yearly agent kpi reports. • highlight any performance deviations to the immediate superior for necessary action to be taken. • ensure that all data are collected, and are usable, relevant, accurate, representative and objective. • complete all daily, weekly, monthly and ad-hoc reports and dispatch to target audience on time. • any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implemen...
#bemore top reasons to work with tdcx attractive remuneration, great perks, and performance incentives comprehensive medical, insurance, or social security coverage world-class workspaces engaging activities and recognition programs strong learning and development plans for your career growth positive culture for you to #bemore at work easy to locate area with direct access to public transport flexible working arrangements be coached and mentored by experts in your field join a global company, winner of hundreds of industry awards what is your mission? setting sales goals : establishing sales targets and developing strategies to achieve them. team management : leading and motivating the sales team to meet or exceed sales targets. sales planning : creating and implementing sales plans and strategies to expand the customer base and increase revenue. customer relationship management : building and maintaining strong relationships with key clients and customers. market analysis : analyzing market trends and competitors to identify opportunities and threats. reporting : preparing regular sales reports and presenting them to senior management. training and development : providing training and development opportunities for the sales team to enhance their skills and performance. budget management : managing the sales budget and ensuring efficient allocation of resources. negotiation : negotiating contracts and agreements with clients to secure profitable deals. collaboration : working closely with other departments, such as marketing and product development, to ensure alignment and...
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