**job summary** - provide support to our regional travel teams with complex requests - including, but not limited to, ticket issuing, reissuing, cancellations, refunds and exchanges, - ensuring accurate booking data is stored in our back-office systems. - exceptional comprehension of the gds booking technology - escalations - bsp and arc **requirements**: - minimum of 2 years of gds experience booking domestic & international flights including published and netfares; amadeus preferred - knowledge of travel industry regulations and operating licenses - experience working with iata, bsp and arc - well-travelled with a good international understanding of different destinations - excellent research skills - comprehensive knowledge of office word, ms outlook knowledge **skills and behaviors** - fluent in english, both written and spoken - ability to be able to perform work accurately and thoroughly independently - passion for delivering high quality personalized support - well-earned and proven reputation for genuinely outstanding service to customers - a proven track records for impeccable time management and organizational skills - adaptability to an evolving business and think globally - initiative and creativity to ensure the needs of our members are met and exceeded at regularly - experience in handling customer escalations to resolution - ability to handle sensitive and confidential company matters with discretion - sound commercial judgment with an ability to identify suppliers and negotiate benefits for our members - proven multitasker with an...
Looking for english-speaking call center experts to become travel and itinerary artists, and people who can create amazing experiences for our ultra-high net worth members in our call center, no matter how big or small the request. we are dedicated to the idea when our members call us they can be given fantastic possibilities and we ensure that their expectations are not just fulfilled but surpassed. - the lifestyle managers in our call centers have a rare set of people skills over the phone which allows them to get out in front of problems and proactively help customers with potential troubles. - is it busy? a thousand times, yes. we are growing and have strict deadlines. at times it can get so busy you might forget to exhale but that’s ok because we’ve got your back and we’re always here to remind you to take a much-needed breather. we strive to create a workplace for our lifestyle managers that encourages community, results, and growth. - we aim to be the world’s most trusted customer service company, and we happen to book travel, tickets, and dining experiences. one way we earn our members’ trust is by being available when they need us, 24 hours a day, 7 days a week. this means that our lifestyle managers’ 30-40 hr schedule includes working late, working weekends, and is adaptable to meet the needs of our members. last, we're looking for someone who matches our approach to life in general. we need people who love to laugh, embrace change, give off infectious positivity, and have an unrelenting passion for service in every aspect of their lives. if you feel you ar...
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