Job only available for professionals located in bogota, colombia . the position is on-site . we are seeking a skilled and customer-focused technical support specialist to join our clients it support team in the health care industry, in bogota, colombia . the ideal candidate will have a strong background in troubleshooting windows-based systems, experience with printers and help desk operations, and a solid understanding of networking fundamentals. requirements : fluent communication in english (b2 level or higher). at least 2 years of technical support and troubleshooting skills on windows pcs and basic networking skills. experience with printers and help desk support. knowledge of various operating systems like windows 10, 11 pro. excellent problem-solving abilities. strong communication and interpersonal skills with clients. ability to work independently and as part of a team. a degree or certification in information technology or a related field is a plus. availability to start working on the role by the end of august is a huge plus. what do we offer? competitive salary in usd. type of contract: independent contractor with venon solutions llc. contract duration: long-term. 2 weeks of pto (paid time off). holidays: from colombia's calendar. working hours: full-time colombia's timezone , fully committed....
Level 3 technical support specialist (remote - latam) level 3 technical support specialist (remote - latam) get ai-powered advice on this job and more exclusive features. this position is posted by jobgether on behalf of venon solutions . we are currently looking for a level 3 technical support specialist in latin america . we're seeking an experienced level 3 technical support specialist to provide advanced troubleshooting and resolution for complex it issues across enterprise systems. in this role, you'll act as the final escalation point within the support team, working across infrastructure, cloud platforms, and security to ensure operational excellence. you'll also participate in infrastructure upgrades and system integration projects, making a direct impact on the reliability and performance of global it services. this is a full-time remote role with a long-term engagement and a dynamic, fast-paced environment. accountabilities: serve as the final escalation point for technical issues escalated from level 1 and 2 support teams troubleshoot and resolve complex problems involving software, hardware, and networking components maintain and support core enterprise environments including windows server, active directory, and cloud platforms configure, monitor, and troubleshoot firewalls, vpns, and other security appliances collaborate with cross-functional teams to execute infrastructure upgrades, patching, and migrations create and maintain accurate documentation for it systems, processes, and support guidelines requirements advanced english p...
This position is posted by jobgether on behalf of venon solutions . we are currently looking for a level 3 technical support specialist in latin america . we're seeking an experienced level 3 technical support specialist to provide advanced troubleshooting and resolution for complex it issues across enterprise systems. in this role, you'll act as the final escalation point within the support team, working across infrastructure, cloud platforms, and security to ensure operational excellence. you'll also participate in infrastructure upgrades and system integration projects, making a direct impact on the reliability and performance of global it services. this is a full-time remote role with a long-term engagement and a dynamic, fast-paced environment. accountabilities: - serve as the final escalation point for technical issues escalated from level 1 and 2 support teams - troubleshoot and resolve complex problems involving software, hardware, and networking components - maintain and support core enterprise environments including windows server, active directory, and cloud platforms - configure, monitor, and troubleshoot firewalls, vpns, and other security appliances - collaborate with cross-functional teams to execute infrastructure upgrades, patching, and migrations - create and maintain accurate documentation for it systems, processes, and support guidelines requirements - advanced english proficiency (b2 level or higher) to ensure clear communication with international teams - minimum of 5 years' experience in it support, with at least 2 years in a lev...
This position is posted by jobgether on behalf of venon solutions . we are currently looking for a level 3 technical support specialist in latin america . we're seeking an experienced level 3 technical support specialist to provide advanced troubleshooting and resolution for complex it issues across enterprise systems. in this role, you'll act as the final escalation point within the support team, working across infrastructure, cloud platforms, and security to ensure operational excellence. you'll also participate in infrastructure upgrades and system integration projects, making a direct impact on the reliability and performance of global it services. this is a full-time remote role with a long-term engagement and a dynamic, fast-paced environment. accountabilities: serve as the final escalation point for technical issues escalated from level 1 and 2 support teams troubleshoot and resolve complex problems involving software, hardware, and networking components maintain and support core enterprise environments including windows server, active directory, and cloud platforms configure, monitor, and troubleshoot firewalls, vpns, and other security appliances collaborate with cross-functional teams to execute infrastructure upgrades, patching, and migrations create and maintain accurate documentation for it systems, processes, and support guidelines requirements advanced english proficiency (b2 level or higher) to ensure clear communication with international teams minimum of 5 years' experience in it support, with at least 2 y...
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