Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details experience and educational requirements ( ) : required : university degree in logistics, international trade, business administration, international relations, transportation or related fields. 3 to 5 years of proven experience in customer service or operations department with leadership experience english and spanish fluency desired: computer skills including usage of formulas, dashboards development. 1 to 2 years of experience leading teams () reports directly to (reporta directamente a ): reports to (reporta a) ssc hub latam manager . minimum skills, knowledge and ability requirements (requisitos mÍnimos de hÁbilidades, conocimientos y capacidades) : english and spanish fluency. portuguese not mandatory but will contribute to daily activities ( excellent interpersonal relationships. ability to work quickly and accurately under time and volume constraints and pressure. . strong interpersonal and communication skills. capable of generating customer confidence. . good analytical skills. strong organizational skills, attention to detail and teamwork. be able to take initiatives and responsibilities. work schedule flexibility what cencora offers benefit offerings outside the us may vary by ...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! what you will be doing position summary : plan and execute shipment orders as well as their administrative execution according to company’s standard operating procedures (sops) or any other required standards related to customer. complete all tasks in a correct, timely and cost-efficient manner in order to fulfil and exceed clients’ expectations for them to receive maximum amount of service-quality. primary duties and responsibilities : resolve all customer inquires related to shipments, packaging, routes, etc.. quote to customers, considering local policies and procedures. open jobs and follow up with clients by telephone, email or internet. order entry within 4 hours from customer’s request, shipment planning, packaging reviewing, temperature controls if apply , temperature monitor, dry ice replenishment or pcms’s change , routes, etc.) start jobs on tms, write and follow up notes as needed, including all paperwork ‘support in order to obtain the ok to send. select routing according to customers’ needs by deciding on a single or combination of transportation type (airplane, car, train etc.), and calculate transit times and shipment prices and /or provide intended flights. provide detailed instructio...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details under direct supervision of the fp&a manager, performs various financial analyses, budgeting, and accounting functions for world courier and its various sales & business unit functions. provides financial reporting to management to ensure expenses are monitored, recorded and operational issues relative to finance are highlighted and addressed. create and maintain analytical dashboards to identify key cost drivers. present reports and findings to relevant stakeholders create and maintain detailed analytical reports for various p&l drivers lead efforts to drive cost savings initiatives and work cross-functionally with relevant stakeholders track and review p&l results during monthly financial close and post relevant journal entries analyze variances to plan and prior year and prepare illustrative slides for monthly business review presentation play a key role in annual budgeting process with a focus on payroll and direct costs. create and oversee relevant budget models and submit final plan numbers into the budgeting system. assist with data validation, preparation, and analysis for payroll and headcount collaborate and partner with business segments teams to gather and compile data needed t...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details position summary (resumen de la posiciÓn) : under the direction of the global hub manager, is responsible for leading and monitoring team efficiency and effectiveness based on performance metrics (kpi´s) in alignment with team goals. will have to coordinate the team but also execute tasks, track and review activities related to css operational activities providing support and assistance to any css depot in latam covering css operation and related administrative tasks. the supervisor must perform a high level of customer service/ focus, sense of awareness for daily problem solving while applying high level of interpersonal and communicational skills. primary duties and responsibilities (deberes y responsabilidades principales) : ensure training staff in order that all tasks are completed in an appropriate, timely and cost-effective manner. make suggestions to improve processes, efficiency, and consistency to develop the performance of the department. ensure the timely filing and update of the activities under its responsibility, to allow the generation of performance indicators and reports for the team and other offices. to keep proper communication with other offices/depots of world courie...
What you will be doing _(resumen de la posiciÓn):_ under the supervision of the latam international agents manager, is responsible to: - bajo la supervisión del gerente de agentes internacionales de latam, es responsable de:_ - be the primary contact for international agent locations for clients, for agents and world courier offices for booking shipments or providing general and specific information from tracking shipments to quoting to validating invoices; _(sea el contacto principal para las ubicaciones de agentes internacionales para clientes, agentes y oficinas de world courier para reservar envíos o proporcionar información general y específica desde el seguimiento de envíos hasta la cotización y la validación de facturas)._ - all tasks are completed in a correct, timely and cost efficient manner; _(todas las tareas se completan de manera correcta, oportuna y rentable)._ - shipments are sent by the most secure, rapid and efficient way_; (los envíos se deberán envían de la manera más segura, rápida y eficiente)_ - all relevant customs regulations and country guidelines are adhered to for all imports and exports of individual service shipments; (_se cumplen todas las regulaciones aduaneras relevantes y las pautas del país para todas las importaciones y exportaciones de envíos de servicios individuales)_ - ensuring shipments run as smooth as possible through detailed pre-planning. (_garantizar que los envíos se realicen de la manera más fluida posible mediante una planificación previa detallada.)_ primary duties and responsibilities _(deberes y responsabilidades ...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details position summary: prepares, and manages clients’ shipping orders domestically and internationally. main duties include reviewing shipment requirements to ensure shipments are promptly processed and proactively communicating updates. primary duties and responsibilities: professionally answer emails directed to the core logistics department create new shipment orders for both domestic and international routes. validate new orders received from the customer portal to ensure the accuracy of information and documentation. works closely with us and eu customer services teams. utilize world courier’s operational tools to search import requirements. advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements). pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc. provide standard quotes to customers. planning domestic routings while considering carrier requirements. routing domestic shipments on next reliable and direct flights out (nfo service). entering clear and precise notes/instructions ...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! what you will be doing under the direction of the supervisor / lead - operations shared services center, is responsible for contacting the medical sites of the country(s) in charge, in order to carry out the coordination via telephone and / or email (with date, time and contact approved) for the delivery of depot to site distributions, handling a high level of customer service, issue resolution and internal communication, as well as order and control over assigned tasks, committed to continuous improvement and customer satisfaction. all contact and coordination activities are completed in an appropriate, timely and cost-effective manner. make the activity records correctly, in the control tool assigned for the function, generating efficient communication flows, which help to guarantee the success of the function for the company. ensure the timely filing and update of the activities under its responsibility, to allow the generation of performance indicators for the team. to edit and maintain shipments (domestic) on tms or the applicable system according to process’ instructions. to use and maintain the available technical tools (sharepoint, jetstream, tms, optiview, filebound and others). to keep prope...
At lilly, we unite caring with discovery to make life better for people around the world. we are a global healthcare leader headquartered in indianapolis, indiana. our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. we give our best effort to our work, and we put people first. we’re looking for people who are determined to make life better for people around the world. propÓsito y alcance de la prÁctica acompañamiento y soporte al asociado de calidad de la afiliada colombiana, así como a las actividades diarias que surjan en el área. adicionalmente, liderar tareas específicas en relación a temas administrativos y operativos, así como enfocado a lograr conocimiento técnico en el área y criterio ante la toma de decisiones que se requiere en el cargo. se espera que sepa aprovechar la autonomía que se le otorga en virtud de sus funciones y objetivos, puesto que el acompañamiento brindado ofrece oportunidad de liderar varios procesos. revisión de productos para garantizar que se encuentren en perfecto estado, y tomar decisión sobre la evaluación de productos. implica, además, que el practicante desarrolle comunicación adecuada con áreas de supply y comercio exterior, pues es importante saber qué productos llegarán, cómo y cuándo. así como con el área de mercadeo, con el fin de evaluar los productos dispuestos para despacharse, y la forma en la que se hará. todo lo anterior a través del manejo ó...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! what you will be doing under general supervision of the accounts receivable manager, the a/r specialist is responsible for ensuring invoices are paid in an efficient and timely manner according to customers payment terms. the specialist is responsible for performing tasks requiring quick resolution of issues; includes providing account reconciliation, performing payment research and dispute resolution for us based customers . collect payments on world customs brokerage and world courier inc invoices. collaborate with brokerage team to ensure customers invoices and back-up documentations are sent in a timely manner. generate debit and credit memos where needed. work over a broad network of internal departments and customer’s organizations to ensure billing, statements, disputes, and returns are completed to the customer’s expectation. performs in-depth customer payment analysis to properly record actions required to resolve disputed items; responsible for the activities involving tracing sources of error, correcting billing documentation, and processing final billing. review large and high-profile accounts. overall team-player who will be looked upon as the “go-to” system resource identifies payment di...
Objetivos del puesto el objetivo principal del puesto es garantizar que los envíos se realicen de manera segura, rápida y eficiente, cumpliendo con todas las regulaciones aduaneras y normativas locales. otro objetivo importante es mantener relaciones sólidas con los clientes, agentes y oficinas de world courier, asegurando un servicio al cliente excepcional. también es fundamental monitorear y controlar los costos relacionados con las operaciones de los agentes internacionales, garantizando un equilibrio óptimo entre costo y eficiencia. competencias requeridas se requiere: - excelentes habilidades de comunicación y resolución de problemas. - conocimientos avanzados de logística y transporte. - habilidades de gestión y liderazgo. - capacidad para trabajar bajo presión y alcanzar objetivos. - domino de herramientas de software relacionadas con la logística y la gestión de recursos....
Descripción del puesto bajo la supervisión del gerente de agentes internacionales, es responsable de: - ser el contacto principal para las ubicaciones de agentes internacionales para clientes, agentes y oficinas de world courier para reservar envíos o proporcionar información general y específica desde el seguimiento de envíos hasta la cotización y la validación de facturas. - realizar todas las tareas de manera correcta, oportuna y rentable. - enviar envíos por la vía más segura, rápida y eficiente. - asegurarse de que los envíos se realicen de manera fluida a través de una planificación previa detallada. responsabilidades principales - atender consultas de clientes, agentes y oficinas de world courier por teléfono y correo electrónico en inglés y español. garantizar que los clientes estén recibiendo el servicio al cliente más alto. recibir reservas por correo electrónico y actualizar el sistema worldstar. proporcionar cotizaciones en tiempo real para los servicios de world courier a los clientes que deseen operar en ubicaciones de agentes internacionales, asegurando siempre la rentabilidad esperada. monitorear y rastrear envíos en curso, reaccionando a cualquier desviación del plan. mantener a los clientes y oficinas de world courier actualizados sobre el estado de sus envíos, especialmente en lo que respecta a retrasos. accionar notas enviadas en worldstar en tiempo real....
Descripción del cargo en función de la supervisión del gerente de agentes internacionales de latam, el objetivo principal es: - ser el contacto principal para las ubicaciones de agentes internacionales para clientes, agentes y oficinas de world courier para reservar envíos o proporcionar información general y específica desde el seguimiento de envíos hasta la cotización y la validación de facturas. deseamos a alguien que pueda: - realizar todas las tareas de manera correcta, oportuna y rentable. - enviar envíos de la manera más segura, rápida y eficiente posible. - seguir todas las regulaciones aduaneras relevantes y pautas del país para todas las importaciones y exportaciones de envíos de servicios individuales. - asegurarse de que los envíos se realicen de la manera más fluida posible mediante una planificación previa detallada. responsabilidades principales - gestionar consultas de clientes, agentes y oficinas de world courier por teléfono y correo electrónico en inglés y español. - asegurar que los clientes estén recibiendo el más alto nivel de servicio al cliente. - recibir reservas por correo electrónico y actualizar el sistema worldstar. - proporcionar, de manera oportuna, cotizaciones de los servicios de world courier a los clientes que deseen operar en ubicaciones de agentes internacionales, asegurando siempre la rentabilidad esperada. - monitorear y rastrear los envíos en curso, reaccionando a cualquier desviación del plan. - mantener a los clientes y las oficinas de world courier actualizados sobre el estado de su envío, especialmente en lo que respecta a r...
Job description the global shipping specialist plays a critical role in ensuring the smooth operation of shipments worldwide. this position requires a strong understanding of logistics and transportation regulations, as well as excellent communication skills to interact with clients and other stakeholders. main responsibilities - fulfill all position duties in an adequate, timely, and cost-effective manner - consider client needs and expectations and perform accordingly - apply all applicable regulations and guidelines - maintain shipments (exports/imports) at worldstar and tms - perform route reviews and select and combine different transport options - check shipments collected in the office, generate track national transit, and prepare them for international transport if applicable - book and forewarn shipments - monitor shipments during transport and react flexibly to any deviation from the plan - check over world star and tms notes and manage forewarned shipments - check scheduled departure or arrival times of flights (post flight) - check internal debits and credits (clearinghouse) - recognize important information and make immediate use of it - work safely with all relevant regulations (iata) as well as laws and ordinances - use and maintain available technical tools (worldstar, tms, opstar, biostar, organice, flight monitor) - manage current storage according to job instructions (packing materials, means of cooling, etc.) - communicate with national and international stations of world courier/aerolink/agents - build and maintain relationships with contractors and ...
Job summary the operations and logistics coordinator is responsible for coordinating the flow of information between different areas of the company to ensure a positive and comprehensive coordination. this role involves managing shipments, planning and executing logistics tasks, and ensuring customer satisfaction. main responsibilities - fulfill all position duties in an adequate, timely, and cost-effective manner - consider client needs and expectations and perform accordingly - apply all applicable regulations and guidelines - maintain shipments (exports/imports) at worldstar and tms - perform route reviews and select and combine different transport options - check shipments collected in the office, generate track national transit, and prepare them for international transport if applicable - book and forewarn shipments - monitor shipments during transport and react flexibly to any deviation from the plan - check over world star and tms notes and manage forewarned shipments - check scheduled departure or arrival times of flights (post flight) - check internal debits and credits (clearinghouse) - recognize important information and make immediate use of it - work safely with all relevant regulations (iata) as well as laws and ordinances - use and maintain available technical tools (worldstar, tms, opstar, biostar, organice, flight monitor) - manage current storage according to job instructions (packing materials, means of cooling, etc.) - communicate with national and international stations of world courier/aerolink/agents - build and maintain relationships with contract...
Cargo operations specialist - yango delivery - bogota yango bogota, d.c., capital district, colombia we are an international, tech-driven, last-mile delivery company operating in 20+ countries across the globe. just in 2022 alone, we launched on-demand, same-day and next-day delivery services in 10+ new countries. we are designing a world where sending a parcel is as easy as sending a message. driven by this mission, we build our business around cutting-edge tech and customer experience that comes above anything else. we are looking for an operations specialist for yango delivery colombia. if you have always wanted to work in a start-up atmosphere and rapid business development, you have always been looking for complex and interesting tasks related to building and scaling a logistics business, then we are on the way. responsibilities: manage courier acquisition and relationships with courier companies; create effective operational flows in courier acquisition, planning, support, fleet and partner relations management; make data-driven decisions for more accurate, efficient, safe and optimal cargo express operations; control key metrics of all courier partners. qualifications: experience with last mile, express logistics operations; structured mind and excellent written, verbal communication skills; ability to work in a fast-paced, high-energy environment and manage multiple priorities, deadline-oriented; ability and desire to build and grow new it service; proficient in microsoft office (word, excel, powerpoint), basic technology awareness, sql will be an advantage; strong ...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details an exciting opportunity has become available for a junior pricing negotiation support analyst to join the global commercial operations department, working within the global pricing ops team. reporting to the senior manager - pricing operations and negotiations, with mentoring from the director of global pricing, you will be a key member of the team and bring your developing negotiations and analytical skills and support the business on global and local rfps. you will be responsible for consulting with all departments to help define reporting, develop analytics solutions and deliver analysis and recommendations on commercial decisions. there will be considerable on the job training and opportunities to significantly expand your role. this position would suit a candidate who has had experience relevant analytical experience keen to further development their career. serves as a resource for interpreting data and information; communicates results to team members. support team members to facilitate the delivery of negotiation support team objectives. work with multiple departments to coordinate negotiation support and deliver pricing to customers utilize analytical tools across all depart...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details fluency in portuguese is a must (verbal and written communication) under the direction of the spvr / lead - operations shared service, is responsible for contacting the medical sites of the country(s) in charge, in order to carry out the coordination via telephone and / or email (with date, time and contact approved) for depot to site distributions, handling a high level of customer service, issue resolution and internal communication, as well as order and control over assigned tasks, committed to continuous improvement and customer satisfaction. primary duties and responsibilities (deberes y responsabilidades principales) : fulfill all the position duties, such as: all contact and coordination activities under shared services responsibility, are completed in an appropriate, timely and cost-effective manner. make the activity records correctly, in the control tool assigned for the function, generating efficient communication flows, which help to guarantee the success of the function for the company. ensure the timely filing and update of the activities under its responsibility, to allow the generation of performance indicators for the team. to edit and maintain shipments (domestic) at tms ...
Jr specialist - quote team page is loaded jr specialist - quote team apply locations bogota, colombia time type full time posted on posted 3 days ago job requisition id r256553 our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details provides budgets based on client completed quote questionnaire for temperature & time sensitive transport; cell & gene therapies, direct to/from patient, general clinical trials, commercial pharmaceuticals and r&d material which includes: pricing packaging routing communicate via e-mail and phone with clients, prospects, the sales team, customer service. under the supervision of supervisor or specialist communicates with finance. liaises with other world courier offices/departments to find optimal solutions as necessary. a jr specialist understands the critical nature of these requests and produces the estimates in a timely manner. while trained across all the different levels of quotes, will likely spend most of the time on level 1 and 2 and in a support role for the more complex (3 and 4) and rfps. handling level 1 quotes (5 lanes or less) for the following packaging gtc, gdi, vip, or any packaging within our global network. handling level 2 quotes (6-25) handling level 3 quotes (26+ lanes and out of network packa...
Our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details position title: operations representative ii position on site 100% position summary: under the supervision of the operation supervisor, is responsible to coordinate the cooperation between his/her work area with all other areas of the company such that the flow of information is always friction free, unfettered, and ensuring a positive comprehensive coordination. he/she is responsible for shipments management, planning and execution. always he/she has to be committed to improving customer satisfaction. primary duties and responsibilities: fulfill all the position duties, such as ensuring that all activities are accomplished in an adequate, timely, quickly, and cost-effective way. the client needs and expectations are considered and performed by other company’s offices. all applicable regulations and guidelines are applied. maintain shipments (exports/imports) at worldstar and tms. perform a route review, specifically regarding the selection and combination of different kinds of transport (airplanes, vehicles). check shipments collected in the office, generating track national transit and prepares them for international transport if applicable. book and forewarn shipments. monitor shipments...
Yango delivery is hiring an operations specialist in bogotá with experience in express delivery and fluency in english to manage courier acquisition, last-mile logistics, and partner relations. responsibilities creating effective operational flows in courier acquisition, planning, support, and fleet and partner relations management managing courier acquisition and relationships with courier companies making data-driven decisions for more accurate, efficient, safe, and optimal warehouse and last-mile operations monitoring of courier company key metrics maximizing business procedure efficiency ensuring the smooth operation of all systems and their alignment with our quality standards you might be a fit if you have strong verbal and written communication skills in english proficiency in microsoft office (outlook, word, excel, powerpoint) experience with last-mile and express logistics operations strong negotiation skills ability to identify the strengths and weaknesses of services and products capability to work with large amounts of data located in bogotá about us yango is a global technology company operating in 30+ countries across africa, latin america, europe, and the middle east. we specialize in transforming cutting-edge innovations into seamlessly integrated services that enrich local communities and enhance daily life. our mission is to bridge the gap between leading world technologies and local needs—fostering connections and making a tangible difference in people’s everyday experiences. why yango? go beyond: we never settle for the ordinary. every day is a chance to...
Operations specialist - yango delivery - bogota yango bogota, d.c., capital district, colombia we are an international, tech-driven, last-mile delivery company operating in 20+ countries across the globe. just in 2022 alone, we launched on-demand, same-day and next-day delivery services in 10+ new countries. we are designing a world where sending a parcel is as easy as sending a message. driven by this mission, we build our business around cutting-edge tech and customer experience that comes above anything else. we constantly strive to attract and retain top-tier professionals who are passionate about shaping the future of transportation and logistics. responsibilities: manage courier acquisition and relationships with courier companies create effective operational flows in courier acquisition, planning, support, fleet and partner relations management make data-driven decisions for more accurate, efficient, safe and optimal warehouse and last mile operations control key metrics of all courier companies qualifications: have strong verbal and written communications skills in english proficient in microsoft office (outlook, word, excel, powerpoint) have experience with last mile, logistics express operations have good negotiating skills can identify strengths and weaknesses of services and products can work with large amounts of data why work with yango? international exposure: gain valuable international frontier experience that expands your professional horizons collaborative team: join a team of like-minded professionals who share your passion and drive impactful contributi...
Specialist ii - control center (co) apply locations bogota, colombia time type full time posted on posted 30 days ago job requisition id r2425642 our team members are at the heart of everything we do. at cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. if you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. apply today! job details primary duties and responsibilities: professionally answer emails directed to the customer service department. create new shipment orders for both domestic and international routes. validate new orders received from the customer portal to ensure the accuracy of information and documentation. work closely with global customer services teams. utilize world courier’s operational tools to search import requirements. advise customers on the regulatory requirements of importing into foreign countries (customs procedures, duties, taxes, time spent in customs according to value, and documentation requirements). pre-advise destination office for commodities requiring special attention, such as import permits, formal entry, large size, etc. provide standard quotes to customers. plan domestic routings while considering carrier requirements. route domestic shipments on next reliable and direct flights out (nfo service). enter clear and precise notes/instructions of customer expectations into the job file. manage system visibility reports. liaise with other w...
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