Demand generation operations manager, latamdemand generation operations manager, latamapply locations bogota, colombia time type full time posted on posted 25 days ago job requisition id jr107578genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together.genesys is looking for a demand generation (dg) operations manager to support the latam region. this is a strategic individual contributor role that oversees and continually improves the regional dg operating model. this position reports to the vp of dg operations. the role requires a diverse range of skills, including executive influence, technical and dg expertise, and analytical proficiency. the primary focus of the role will be to support regional field marketers, event marketers, digital marketers, bdrs and their leadership to improve the demand generation engine for the region measured in database growth and health, mid-...
Conversational ai engineerestamos buscando un conversational ai engineer para sumarse al equipo de una empresa líder en soluciones tecnológicas innovadoras.si te apasiona la inteligencia artificial aplicada a la experiencia del cliente y quieres trabajar en un entorno de innovación constante, esta es tu oportunidad.sobre el rolcomo conversational ai engineer, serás responsable de desarrollar prototipos evolutivos y mvps de agentes conversacionales con capacidades de voz aumentadas y alto iq. trabajarás en un entorno ágil, experimentando con nuevas tecnologías y aplicando las mejores prácticas en ia conversacional para integrar soluciones escalables en la nube.responsabilidadesdiseñar, desarrollar e implementar agentes conversacionales inteligentes utilizando modelos llm y técnicas de retrieval-augmented generation (rag).crear mvps y pruebas de concepto para validar nuevas tecnologías en ia conversacional.desarrollar y mantener soluciones full-stack (preferentemente en python), integrando apis, sip trunks, plataformas ccaas y servicios en la nube (aws/gcp/azure).optimizar la arquitectura de soluciones de ia, asegurando escalabilidad y eficiencia.explorar e implementar herramientas de low-code ai para acelerar la entrega de soluciones.colaborar con equipos multidisciplinarios para mejorar la interacción ia-humana.mantenerse actualizado en técnicas avanzadas de ia generativa, nlp y frameworks como langchain, llamaindex, tensorflow y pytorch.requisitosexperiencia obligatoria en:desarrollo de pruebas de concepto y prototipos evolutivos en ia.desarrollo de ia conversacional, incl...
Nos encontramos en búsqueda de un analista junior de monitoreo y control para integrar nuestro equipo de operaciones. profesional con carrera técnica o tecnológica con al menos 1 año de experiencia en operación de centros de monitoreo, call center y/o reporting. experiencia en la gestión y/o supervisión de kpi´s y en el uso de herramientas afines al cargo (genesys, verint, salesforce) requisitos: monitorear y analizar los distintos kpi´s del negocio. generar alertamientos a los diferentes interesados por los canales establecidos. diagnosticar y escalar los problemas detectados a las áreas competentes. documentar de acuerdo con los estándares y para el servicio todos los incidentes reportados. que te ofrecemos: ubicación: bogotá – carrera 13a no. 93-66 horario: domingo a domingo – turnos rotativos de 8 horas (24/7) con día compensatorio salario: $2.000.000 + prestaciones sociales tipo de contrato: obra labor...
📢 dialer strategy manager 🕒 schedule: monday through friday, 7 am to 5 pm 🏢 company overview: we are a leading collections agency that values innovation, customer-centricity, and operational efficiency. we are looking for a strategic, data-driven, and results-oriented dialer strategy manager to oversee and optimize our outbound dialing campaigns and operations. this role will be critical in ensuring that our contact center operations run smoothly and achieve key performance metrics. 📋 responsibilities: 📈 develop and implement dialer strategies: design and manage the overall strategy for the company's dialer system, including predictive, preview, and progressive dialing modes. 🔍 optimize performance: analyze dialer performance, campaign pacing, and agent performance to continually optimize productivity, contact rates, and compliance. 📞 lead campaigns: manage outbound dialer campaigns from inception to completion, including list management, dialer settings, pacing strategies, and disposition management. 🤝 collaborate with key stakeholders: work closely with the operations, compliance, it, and analytics teams to align dialer strategies with business goals and regulatory requirements. 📊 reporting and analytics: provide detailed performance reports on campaign results, kpis, and dialer efficiency. utilize data to make informed decisions and drive continuous improvement. ✅ compliance oversight: ensure all dialer operations comply with tcpa, ftc, and other applicable laws and regulations, reducing risk and ensuring operational integrity. 👥 team management: lead, coach, and mentor ...
📢 dialer strategy manager 🕒 schedule: monday through friday, 7 am to 5 pm 🏢 company overview: we are a leading collections agency that values innovation, customer-centricity, and operational efficiency. we are looking for a strategic, data-driven, and results-oriented dialer strategy manager to oversee and optimize our outbound dialing campaigns and operations. this role will be critical in ensuring that our contact center operations run smoothly and achieve key performance metrics. 📋 responsibilities: 📈 develop and implement dialer strategies: design and manage the overall strategy for the company's dialer system, including predictive, preview, and progressive dialing modes. 🔍 optimize performance: analyze dialer performance, campaign pacing, and agent performance to continually optimize productivity, contact rates, and compliance. 📞 lead campaigns: manage outbound dialer campaigns from inception to completion, including list management, dialer settings, pacing strategies, and disposition management. 🤝 collaborate with key stakeholders: work closely with the operations, compliance, it, and analytics teams to align dialer strategies with business goals and regulatory requirements. 📊 reporting and analytics: provide detailed performance reports on campaign results, kpis, and dialer efficiency. utilize data to make informed decisions and drive continuous improvement. ✅ compliance oversight: ensure all dialer operations comply with tcpa, ftc, and other applicable laws and regulations, reducing risk and ensuring operational integrity. 👥 team management: lead, coach, and mentor ...
Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality. responsibilities: map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes. analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions. evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals. offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp. understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document. collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met. maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made. train the operations team, including executives and instructors, on the efficient us...
Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality.responsibilities:map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes.analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions.evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals.offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp.understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document.collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met.maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made.train the operations team, including executives and instructors, on the efficient use of deve...
Career opportunities with grand circle corporation a great place to work. call center - workforce management analyst the workforce planning analyst is responsible for various forecasting, staffing, scheduling, and real-time queue management duties within the call center (trc - traveler relations center). the workforce planning analyst is responsible for forecasting workload and applying the appropriate resources to handle the workload within intended service levels. specific duties: raise hot issues around staffing, call volume/abandons, and agent performance raise recommendations to improve call routing support trc staffing plan for all areas (sales/cs) with a focus on 50 min/35 min tpc team & weekends day to day management of work distribution and agent productivity drive trc service metrics goals specific roles within wfm: queue management: making sure calls are answered in a timely manner and ensuring outbound work is completed within the goal. actions might include routing calls from one department to another to cross-trained associates or requesting off-phone time be rescheduled. intra-day reporting: reporting our results throughout the day. scheduling: creating and maintaining work schedules and shifts that will meet the needs of the business, as determined by the forecast and company initiatives. call center it: troubleshooting and identifying contact center-wide issues and identifying impact to the business, escalating issues to is leadership and recommending action to resolve, working with is to fix bugs and implement company initiatives. forecasting: analyzing pa...
Area: global risk management deadline for applying: 9/4/2024 company: 082 what are we looking for? stem talent in the bbva group: what we offer you? you will be part of a team of more than technology and data experts, in 25 countries, whose aim is to take the bank further thanks to technology. you will participate in one of the close to 1,800 cutting-edge technology projects that we implement annually with a positive impact on 85 million people. you will work with a wide range of technologies, from the most experienced to the most disruptive: 46 different programming languages, 201 development platforms, etc. you will collaborate with our main tech partners - microsoft, google, aws, salesforce, ibm, redhat, telefonica, cisco, genesys, etc. you will carry out innovative projects in areas such as development, architecture, security, infrastructure and data. . you will learn by working in your project, you will work with referents and you will have access to the entire bbva training offer and to the ninja project, a gamified training platform with a community of more than 11,000 participants with more than 2,000 talks, 1,300 workshops and 48 hackathons held. we have a flexible and balanced working environment, where we encourage work-life balance through our "work better. enjoy life" plan. hybrid work model will be available for this position. about you insert the profile description here your experience insert the profile requirements here overview overview insert here the description of the area about the job insert here the description of the requisition working at bbva ...
¿qué estamos buscando talento stem en el grupo bbva ¿que te ofrecemos? formarás parte de un equipo de más de expertos en tecnología, en 25 países, cuyo propósito es llevar al banco más allá gracias a la tecnología. participarás en alguno de los proyectos punteros de tecnología que realizamos anualmente y que tienen un impacto positivo en 85 millones de personas. trabajarás con un abanico muy amplio de tecnologías, desde las más experimentadas, hasta las más disruptivas: 46 lenguajes de programación diferentes, 201 plataformas de desarrollo,etc. colaborarás con nuestros socios tecnológicos -microsoft, google, aws, salesforce, ibm, redhat, telefónica, cisco, genesys, etc. desarrollarás proyectos innovadores de desarrollo, arquitectura, seguridad, infraestructura, data. . aprenderás en tu proyecto, trabajarás con referentes y podrás acceder a toda la oferta formativa de bbva y a ninja project, plataforma formativa gamificada con una comunidad de más de participantes con más de charlas, 1300 talleres y 48 hackathones organizados. tenemos un entorno de trabajo flexible y equilibrado, donde fomentamos la conciliación a través de nuestro plan "trabaja mejor. disfruta tu vida". esta posición se encuentra dentro del modelo general de trabajo híbrido. formación académica profesional en matemáticas, estadística, financiera, ingeniería y/o economía. experiencia experiencia en áreas de riesgo de crédito y/o áreas de desarrollo comercial y/o áreas de análisis de datos con al menos 2 años de experiencia. conocimientos técnicos experiencia en desarrollos analíticos, lenguajes de programaci...
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. through genesys cloud, the #1 ai-powered experience orchestration platform, genesys delivers the future of cx to organizations of all sizes so they can provide empathetic, personalized experiences at scale. as the trusted, all-in-one platform born in the cloud, genesys cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. join the team and create the future of customer experience together.job title: senior customer success managerdepartment & team: csm latin americareports to: senior manager customer successsummary:key responsibilitiescsms are the customer's advocate and champion throughout their journey with genesys. they are highly consultative, demonstrate thought leadership, and recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realize their business outcomes. they work closely with related functions in genesys to ensure customer onboarding, retention, and revenue growth.responsibilities / job dutiesin this role, the primary responsibilities will include (but are not limited to):manage a portfolio of enterprise customers serving as their primary business point of contact with high-touch engagement throughout their cx journey.understand customers’ busin...
¿eres una persona curiosa, sin miedo a explorar nuevas buenas prácticas y tendencias con capacidad para introducirlas en una plataforma que ya usan millones de usuarios? ¡felicitaciones! este reto es para ti. sobre alegra Únete a alegra, el lugar en donde tu talento crece y crea superpoderes. en alegra contamos con un equipo de más de 450 personas trabajando 100% remoto con una cultura única, innovadora y dinámica que está revolucionando cómo las pymes gestionan sus finanzas con un ecosistema de soluciones digitales en la nube disponible en más de 12 países en latam, españa y ¡vamos por más! tu misión en alegra tu misión será diseñar y automatizar procesos del equipo de ce creando productos de ingeniería escalables que permitan al equipo ofrecer experiencias diferenciales en la atención al cliente. realizar consultas a api rest de alegra, crms y otros proveedores que permitan la automatización de procesos. crear apis con fastapi o entornos de ejecución como nodejs, garantizando su escalabilidad y optimización. diseñar prototipos funcionales (mvps) que permitan la exploración de herramientas que están disponibles para el equipo de customer, logrando identificar oportunidades y fortalezas en el desarrollo. desarrollar productos con microservicios aws que garanticen la seguridad, escalabilidad en costo y en transacciones de los productos implementados. hacer uso de herramientas de ai que puedan automatizar procesos tales como llms, ocr, embeddings, entre otros. crear, modificar y alimentar bases de datos transaccionales, permitiendo la recolección de eventos que posteriormente...
Associate solution consultant page is loaded associate solution consultant apply locations bogota (flexible) time type full time posted on posted 3 days ago job requisition id jr107218 genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. job description the solution consultant associate position is an excellent opportunity for a recent graduate to start off their career in a pre-sales consulting role. the solution consultant associate will gain an understanding of the dynamic contact center industry, develop their technical knowledge, and hone their consultative abilities, all while working for a global leader in customer experience (cx) solutions. the solution consultant associate career path leads to customer-facing solutions consulting roles located within latin america, working closely with the sales account executive on developing identified business opportunitie...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. position purpose this position will work to enable execution on the genesys mission, to power the world’s best customer experiences. the renewal manager is responsible to secure and grow recurring revenue and bookings for existing customers by applying genesys best practices for recurring revenue management. key responsibility the renewal manager is responsible to obtain renewal orders, prior to expiration of the current coverage period, for all recurring revenue across cloud, on-premise, subscription, etc. this customer/partner-facing specialization focuses on renewing contracts by applying genesys best practices for recurring revenue management. responsibilities / job duties in this role, the primary responsibilities will include (but are not limited to) all the responsibilities / job duties of renewal manager and...
Intouchcx bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the resource planner role at intouchcx 2 days ago be among the first 25 applicants about intouchcx intouchcx is a global leader in customer experience management, digital engagement, and ai and automation solutions. we immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. for over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. about the job we are changing the way people think about customer service, and we need your help! we’re looking for a resource planner to join our workforce team, who supports intouchcx’s resource planning initiatives from a staffing point of view. this role is responsible for scheduling, tracking and assisting in the execution of intraday staffing management, ensuring staffing levels are sufficient to meet our overall performance goals. as resource planner, you will… manage all day-to-day activities in workforce management manage schedules, exceptions, data tracking and service levels monitor daily key performance indicators to diagnose emerging trends and adjust staffing as required maintain employee information and its accuracy on an ongoing basis plan and create new hire schedules while tracking shift availability report by program as required as resource planner, you have… university or college degree in a related discipline - computer science, ...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description sutherland is seeking an analytical and attentive person to join us as professional services engineer. the successful candidate will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. the engineer should be able to draft the plan, outline the checks, deploy, and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. responsibilities implement and deploy nice systems solutions for customers. provide l1/l2 support for nice products....
Company description: we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our diversity and embrace it whole-heartedly. sutherland is an equal opportunity employer. we promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of one sutherland team, playing to win. sutherland was founded 38 years ago (1986). since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle. job description: professional services engineer will be responsible for installing, deploying, upgrading, and supporting nice product/platforms at the customer site. should be able to draft the plan, outline the checks and deploy and explain it to the customer and related counterparts. the engineer will manage nice related issues and outages in a timely manner and enhance the client's ability to maintain the nice system. in addition, the oss engineer will assist with nice projects, installations, and change management as required to support the customer’s environment and infrastructure. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! implement and deploy nice systems solutions for customers. provide l1/l2 s...
📢 ¡buscamos un analista de monitoreo y calidad para nuestro equipo! si tienes experiencia como gestor de cobranza y posterior a eso contar con experiencia como líder de monitoreo en la misma área cobranza, y te apasiona la mejora continua, esta es tu oportunidad. 🔹 📌 cargo: analista de monitoreo y calidad 🔹 💰 salario: $1.800.000 + bono de productividad por cumplimiento de indicadores 🔹 📅 horario: lunes a viernes, de 7:30 a.m. a 5:30 p.m. (fines de semana libres) 🔹 🏢 modalidad: presencial 🔹 📄 tipo de contrato: obra o labor ¿qué buscamos? ✔️ estudiante universitario en carreras administrativas, mercadeo y publicidad o afines ✔️ mínimo 2 años de experiencia en calidad dentro de call centers de cobranza ✔️ experiencia en evaluación de métricas (kpis) y auditorías de calidad ✔️ habilidad para capacitar y retroalimentar agentes en procesos de cobranza ✔️ manejo de herramientas de monitoreo, crm y análisis de datos (ej. nice, verint, genesys) tus principales funciones serán: ✅ monitorear interacciones y realizar auditorías de calidad en llamadas, chats y correos ✅ elaborar reportes detallados sobre el desempeño de los agentes ✅ brindar retroalimentación y capacitaciones para mejorar la atención al cliente ✅ evaluar y gestionar kpis clave (resolución, calidad de negociación, tiempos de llamada) ✅ asegurar el cumplimiento de normativas internas y legales en la gestión de cobranza ✅ colaborar con otros equipos para implementar estrategias de mejora continua habilidades clave para el éxito en este rol: ✨ proactividad y autonomía para detectar y proponer me...
Empresa: servicio latam comx sas descripción de la empresa empresa mexicana con presencia en más de 11 países, prestando servicios de soporte it. contamos con personal capacitado para help desk de seguridad, help desk soporte, help desk respaldos, ing. de soporte de sitio, ing. de soporte multivendor, mantenimiento preventivos, instalaciones. departamento bogotá dc localidad bogotá tipo de contratación tiempo completo descripción de la plaza requerimos ingeniero de redes bilingÜe familiarizado con las soluciones de nivel enterprise o carrier con más de 3 años de experiencia en networking, enfocado en el área de telecomunicaciones, pero incluyendo cableado y datacenter. implementaciones lan/wan/wlan/sdwan con hardware cisco (especialidad). datacircuits, centrado en la tecnología mpls, cableado (panduit) e infraestructura de centros de datos: ups, hvac, control de incendios. importante: tener ingles conversacional actividades a realizar: conocimientos de telecomunicaciones de voz sobre ip (voip), sip, rdsi y pots. experiencia trabajando con periféricos de contact center como cisco cucm, uccx y genesys cloud. conocimiento del entorno lan/wan. experiencia con configuraciones y resolución de problemas de enrutadores/conmutadores de cisco. liderar e integrar proveedor, desde una perspectiva técnica, en varios proyectos de networking que se ejecutan en paralelo. integrar y colaborar con proveedores externos (poly, hcl, bt, proveedor de infraestructura local). ejecutar implementaciones vinculadas a las políticas y procesos de ti del cliente. preparar el alcance técnico para el proc...
¡buscamos un analista en tiempo real o analista ejecutivo wfm (workforce management analyst) para unirse a nuestro equipo! no dudes en unirte a esta gran empresa. responsabilidades supervisar las métricas de rendimiento en tiempo real, incluidos los volúmenes de llamadas, los niveles de servicio y la adherencia de los agentes. realizar ajustes en tiempo real de los niveles de dotación de personal y los horarios para mantener una prestación de servicios óptima. comunicarse con los equipos de operaciones para abordar con prontitud las carencias de personal y los problemas de nivel de servicio. analizar datos históricos y tendencias para identificar oportunidades de mejora en la dotación de personal y la programación. proporcionar actualizaciones e informes periódicos sobre el rendimiento en tiempo real a la dirección y a las principales partes interesadas. colaborar estrechamente con los equipos de previsión y programación para alinear los planes de dotación de personal a corto y largo plazo. participar en reuniones y colaborar con otros departamentos para optimizar el rendimiento de la plantilla. mantenerse informado sobre las mejores prácticas del sector y las tendencias emergentes en la gestión del personal en tiempo real. cualificaciones licenciatura en administración de empresas, estadística o campo relacionado. experiencia demostrada en gestión de personal o campo relacionado. dominio del software de gestión de personal (por ejemplo, verint, genesys, aspect) y microsoft excel. gran capacidad de análisis y atención al detalle. excelentes dotes de comunicación y relacione...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
¡buscamos un analista en tiempo real o analista ejecutivo wfm (workforce management analyst) para unirse a nuestro equipo! no dudes en unirte a esta gran empresa. responsabilidades supervisar las métricas de rendimiento en tiempo real, incluidos los volúmenes de llamadas, los niveles de servicio y la adherencia de los agentes. realizar ajustes en tiempo real de los niveles de dotación de personal y los horarios para mantener una prestación de servicios óptima. comunicarse con los equipos de operaciones para abordar con prontitud las carencias de personal y los problemas de nivel de servicio. analizar datos históricos y tendencias para identificar oportunidades de mejora en la dotación de personal y la programación. proporcionar actualizaciones e informes periódicos sobre el rendimiento en tiempo real a la dirección y a las principales partes interesadas. colaborar estrechamente con los equipos de previsión y programación para alinear los planes de dotación de personal a corto y largo plazo. participar en reuniones y colaborar con otros departamentos para optimizar el rendimiento de la plantilla. mantenerse informado sobre las mejores prácticas del sector y las tendencias emergentes en la gestión del personal en tiempo real. cualificaciones licenciatura en administración de empresas, estadística o campo relacionado. experiencia demostrada en gestión de personal o campo relacionado. dominio del software de gestión de personal (por ejemplo, verint, genesys, aspect) y microsoft excel. gran capacidad de análisis y atención al detalle. excelentes dotes de comunicación y relacione...
📢 ¡estamos buscando un analista junior de monitoreo y control! 🔍 🔹 salario: $2.000.000 🔹 modalidad: presencial 🔹 horario: turnos rotativos de 8 horas (06:00-14:00, 14:00-22:00, 22:00-06:00), con un día de descanso entre semana. 🔹 perfil: técnico o tecnólogo con al menos 1 año de experiencia en centros de monitoreo, call center y/o reporting. 🔹 conocimientos: manejo de kpi’s, herramientas como genesys, verint, salesforce. habilidades en análisis, resolución de problemas y organización. 📌 funciones: ✅ monitoreo y análisis de kpi’s. ✅ alertamiento y escalamiento de incidentes. ✅ documentación y categorización de requerimientos. ✅ propuestas de mejora para optimización de procesos. 📲 si cumples con el perfil, postúlate ahora y sé parte de nuestro equipo!...
Compartir facebook empresa servicio latam comx sas descripción de la empresa empresa mexicana con presencia en más de 11 países, prestando servicios de soporte it. contamos con personal capacitado para help desk de seguridad, help desk soporte, help desk respaldos, ing. de soporte de sitio, ing. de soporte multivendor, mantenimiento preventivos, instalaciones. departamento bogotá dc localidad bogotá tipo de contratación tiempo completo descripción de la plaza requerimos ingeniero de redes bilingÜe familiarizado con las soluciones de nivel enterprise o carrier con más de 3 años de experiencia en networking, enfocado en el área de telecomunicaciones, pero incluyendo cableado y datacenter. implementaciones lan/wan/wlan/sdwan con hardware cisco (especialidad). datacircuits, centrado en la tecnología mpls, cableado (panduit) e infraestructura de centros de datos: ups, hvac, control de incendios. importante tener ingles conversacional actividades a realizar: conocimientos de telecomunicaciones de voz sobre ip (voip), sip, rdsi y pots. experiencia trabajando con periféricos de contact center como cisco cucm, uccx y genesys cloud. conocimiento del entorno lan/wan. experiencia con configuraciones y resolución de problemas de enrutadores/conmutadores de cisco. liderar e integrar proveedor, desde una perspectiva técnica, en varios proyectos de networking que se ejecutan en paralelo. integrar y colaborar con proveedores externos (poly, hcl, bt, proveedor de infraestructura local). ejecutar implementaciones vinculadas a las políticas y procesos de ti del cliente. preparar el alcance téc...
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