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HEAD OF CUSTOMER SUPPORT

About us at dolarapp we strive to change the way hundreds of millions of people in latin america approach their everyday finances. we are a product-oriented company: do not expect to be working on legacy products but building world-class financial pr...


BANCO DE TALENTO - SERVICE TECHNICIAN

Join ecolab’s industry leading food & beverage team as a service technician. we are increasing food safety and product quality, enhancing sustainability and boosting operational efficiency. we provide cleaning and sanitation solutions to food, bevera...


PZP-289 | WORK FROM HOME SITE RELIABILITY ENGINEER

Work from home site reliability engineer - work from home site reliability engineer compartir oferta compartir oferta work from home site reliability engineer 1886461226 at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for a site reliability engineer to build and maintain highly reliable, scalable, and secure openshift/kubernetes clusters. we will need you to approach the problem of building and maintaining production systems from a software engineering perspective with a focus on automation, and reliability. what you will do: - build and automate and maintain openshift/kubernetes clusters. - create and enhance tools to make operational workflows more automated. - configure and maintain additional required supporting infrastructure applications. - monitor, respond to, and resolve cluster and infrastructure service issues. - handle infrastructure and services on prem and in aws. - diagnose and resolve problems in openshift and/or kubernetes clusters. - implement metrics to measure service performance and health. he...


DIRECT RESPONSE COPYWRITER/EDITOR | [Q-764]

1 month ago be among the first 25 applicants this range is provided by wisevu. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range ca$30,000.00/yr - ca$42,000.00/yr who we are? at wisevu and our sister brands homevu and charitymarketing.com, we've been driving digital marketing success for over 17 years, specializing in seo, digital pr, ai, content marketing, and web development for healthcare, home services, and charity clients in canada, usa, and europe. wisevu is a fully remote team of 20+ specialists. you'll work on exciting client accounts in major markets like nyc, toronto, and spain—implementing cutting-edge strategies that drive real impact. learn more at wisevu.com. what will you do? - copywriting: develop compelling copy for diverse digital marketing channels, including website copy, landing pages, social media ads, email marketing campaigns, and blog posts - editing: proofread and edit existing marketing copy to enhance clarity, persuasiveness, and alignment with brand voice - project management and strategy collaboration: manage copywriting projects and work closely with marketing strategists and designers to develop cohesive campaigns that deliver and maximize results - metrics analysis: use analytics to track the performance of your copywriting efforts, identify areas for improvement, and optimize future campaigns - ai utilization: researching and utilizing leading ai technology to aide and streamline content production. requirements you're a great fit if you have: - 3+...


QUALITY SYSTEM SUPERVISOR | (H372)

At medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. you’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. **a day in the life** we’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. the s&c; quality supervisor is an experienced quality professional, responsible for the oversight and ownership of the service and capabilities (s&c;) team’s process performance; continuously achieving kpis in compliance with requirements and regulations. this supervisor provides day-to-day work directions for the team, focused on maintaining steady workflow, resource allocation and productivity while also spending a portion of time executing individual tasks within the process. this team leader is also an instrumental contributor for strategic process improvement initiatives. it is a strong project coordinator /operational efficiency and can influence internal and external stakeholders to remove roadblocks and achieve overall s&c; strategic goals. this will be a hybrid role based in bogotá. service and capabilities team current scope of work: • complaint handling return • product hold order (pho) • non- conforming (nc) • mps support **responsibili...


[LWT-836] | AWS DEMAND GENERATION INTERN, AUTA

Description at amazon, we are working to be the most customer-centric company on earth. to get there, we need talented and driven people. would you like to learn from a team focused on building adoption of amazon web services (aws) with prospective customers? do you want to gain the business savviness and the technical background related to the development of new sales opportunities? this team supports sales and focuses on customers and prospects of all types in latin america. as a demand generation intern, you will have the exciting opportunity to learn how to drive the growth, shape the future of a group of cloud technologies, and help prospects and customers make the transformational move into aws. to support your learning experience, we will use multi-modal, targeted campaigns, to help you learn how to identify new customer sales opportunities. as an intern, you will be matched to a manager and a mentor. in addition to working on an impactful project, you will have the opportunity to engage with amazonians for both personal and professional development, expand your network, and participate in activities with other interns throughout your internship. we give you the tools to own your project and learn in a real-world setting. interns at amazon colombia work 6hs a day (30hs/week) for 12 months. participants will join amazon as interns at our bogota office in colombia. internship expectations include: - familiarize yourself with the daily activity metrics – outbound calls, decision maker contacts, leads qualification - capability of understand...


PRODUCT SURVEILLANCE ASSOC SPECIALIST | [K-351]

At zimmer biomet, we believe in pushing the boundaries of innovation and driving our mission forward. as a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a zimmer biomet product or technology every 8 seconds. as a zimmer biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. to support our talent team, we focus on development opportunities, robust employee resource groups (ergs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. we are committed to creating an environment where every team member feels included, respected, empowered and recognised. **what you can expect** at zimmer biomet, we believe in pushing the boundaries of innovation and driving our mission forward. as a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a zimmer biomet product or technology every 8 seconds. as a zimmer biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. to support our talent team, we focus on development opportunities, robust employee resource groups (ergs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. we are committed to creating an environment where every team member feels included, respected, empowered and recognised. **how you'll create impact**...


WORKFRONT PROJECT MANAGER (FR512)

Why zensar? we’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. we love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. zensar is an organization focused on building relationships, with our clients and with each other—and happiness is at the core of everything we do. in fact, we’re so into happiness that we’ve created a global happiness council, and we send out a happiness survey to our employees each year. we’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (goal)—lays out the core opportunities we seek to foster for every employee. teamwork and collaboration are critical to zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. these industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. if you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team zensar! zensar is seeking workfront project manager in colombia (%100 remote). this is open for full time with excellent benefits & growth opportunities. note: must have advance english. must share your cv in english only. job...


RAS-552 PERFORMANCE ANALYTICS ANALYST NORTH AMERICA

At iron mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. that’s why we need smart, committed people to join us. whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at iron mountain. we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. we proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? if so, let's start the conversation. **the role** are you a data-driven problem solver with a passion for transforming numbers into strategic insights? in this role, you will be a critical part of our customer excellence team, helping us elevate performance and make smarter business decisions. we’re looking for a sharp, analytical professional to help us automate reporting, optimize processes, and provide the data-backed insights that will guide our leadership. **what we offer** + a culture of belonging where you are encouraged to use your voice. + the opportunity to make a significant impact within an ever-evolving global organization. + total rewards to support your career and well...


(K491) SENIOR CASH APPLICATION ASSOCIATE

Pioneering trusted medical solutions to improve the lives we touch: convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, incontinence care and infusion care. with around 10,000 colleagues, we provide our products and services in nearly 100 countries, united by a promise to be caring for good. our solutions deliver a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. group revenues in 2024 exceeded $2 billion. the company is a constituent of the ftse 100 index (lse:ctec). for more information on convatec, please visit: http://www.convatecgroup.com **position overview:** as a senior cash application associate, you will be responsible for the end-to-end management of accounts receivable processes, ensuring accurate and timely application of customer payments while driving improvements and efficiency. this role requires advanced excel skills and deep financial expertise to support data analysis, reconciliation, and resolution of payment discrepancies in a strategic and efficient manner. you will also maintain a high level of customer experience and contribute to the achievement of the group's cash flow target. this includes reducing receivables in open balances and improving the payment behavior of our customers. **key responsibilities:** + **payment application and reconciliation:** ensure customer payments are applied correctly and within agre...


WORK FROM HOME TALENT OPERATIONS MANAGER - R-972

- work from home talent operations manager work from home talent operations manager at bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. as a talent operations manager, you will lead the functional side of talent acquisition to help achieve bairesdev's hiring goals. this role places you at the forefront of managing and guiding a team of leaders, where you’ll have the opportunity to develop and implement forward-thinking strategies for the hiring process. you’ll work closely with other area managers to keep talent acquisition processes updated and aligned with business needs. with oversight of a team of over 50, your responsibilities will include tracking kpis and metrics, analyzing data, and refining recruitment processes for optimal results. in this role, you will: - manage and guide a team of leaders within the talent acquisition function. - create and implement new strategies for the hiring process and enhance employee well-being. - align with other area managers to ensure talent acquisition processes stay current and effective. - monitor and mana...


[UP-727] | SENIOR DEVOPS ENGINEER (GCP/AWS) MARKETING (LATAM)

About truelogic at truelogic we are a leading provider of nearshore staff augmentation services headquartered in new york. for over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals. our team of 600+ highly skilled tech professionals, based in latin america, drives digital disruption by partnering with u.s. companies on their most impactful projects. whether collaborating with fortune 500 giants or scaling startups, we deliver results that make a difference. by applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. we aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future. our client this company consists of product managers, software engineers, testers, and devops engineers all working together with the latest tools and technologies. our vision? to accelerate your marketing vision with a suite of tools designed to drive impact across research, communications, and media. job summary this role is responsible for providing the technical direction for the rest of the platform team by implementing and supporting the implementation of new tools that can help maintain and improve the service that the platform team delivers to the rest of hub. this role is also responsible for ensuring the continuous reliability of our production environm...


H-563 | BUSINESS OPERATIONS ANALYST 8684

Position: business operations analyst working hours: tbc salary: 1100 - 1400 usd (final offer will depend on the client's approval and assessment of the candidate's overall qualifications)the day-to-day business analysis - collaborate with business specialists and stakeholders to identify and detail project requirements, ensuring alignment with the company's long-term strategy. - map processes to support the implementation of new strategies aimed at optimizing operations. - act as a liaison between business requirements and software implementation. - communicate project outcomes and process changes to relevant stakeholders, ensuring they are fully informed and able to adapt to new processes as needed. project management - develop and maintain the systems & data project framework, including the project discovery and feature request boards, ensuring that both team's roadmap is up-to-date. - build and sustain strong relationships with the company's go to market leadership, working together to identify, plan, and shape new projects that address key challenges and support their objectives. operations - map and monitor the lead to cash process, focusing on finding opportunities for process improvements. - map and monitor key go to market metrics - collaborate with stakeholders on vendor evaluations - oversee the onboarding and training of users on our tech stack. - continuously monitor and stay updated on the latest trends, tools, and best practices in go to market operations and data management. indicators that you could be a good match for this role...


(ITA-697) | RESTAURANTS SUPPORT DATA ANALYST

¡oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos! ¿quieres saber por qué rappi? - ️ vemos oportunidades donde otros ven problemas; - ️ vemos cercania donde otros ven distancia; - ️ vemos adrenalina donde otros ven presión. Únete a un equipo donde todos somos capaces de todo, donde todos tenemos las mismas oportunidades, sin importar género, raza, orientación sexual, religión, nacionalidad, edad, discapacidad, formación o experiência. ¿te ha gustado lo que has leído hasta ahora? descubre cómo entregarás magia junto con nosotros a través de tu misión rappi revisa cómo impactarás nuestro ecosistema: we are seeking a highly skilled and analytical individual to join our restaurant team as a customer service data analyst. as a key member of our team, you will be responsible for collecting, analyzing, and interpreting customer service data to drive actionable insights and enhance our overall restaurant experience. como parte de rappi, serás responsable de: - collect, process, and analyze customer service data from various sources, identify trends and provide strategic recommendations to improve service levels;- develop and maintain data dashboards and reports to visualize key performance indicators (kpis) and metrics related to customer service;- collaborate with the customer service team to establish performance goals and carry out specific data analysis and deep dives, generating insights to support decision-making;- stay updated on industry ...


[QZ193] - CYBERSECURITY ANALYST

Cybersecurity analyst enviar candidatura ahora » **fecha:** 17 jul 2025 **ubicación:** bogota, dc, co **empresa:** scotiabank **id de la solicitud:** 225504 **programa de referido de empleados – probable pago:** $200,000.00 estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en scotiatech. **position:** **cybersecurity analyst** **, security platforms engineering - onboarding and delivery** **_purpose_** contributes to the overall success of the onboarding and delivery team in the security platforms engineering department in canada and globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **accountabilities** · champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. · work collaboratively within a team of security professionals and across the organization in matters of security, logging, and custody of security events and troubleshooting. · respond to incidents; resolve, triage, or escalate as appropriate to meet and exceed sla metrics. · support and maintain key production systems, ensuring 7/24 availability. · document and keeping comprehensive records of log sources, configurations, analysis procedures, troubleshooting and incident reports. · provide input to management reporting including executive su...


OPERATIONS SUPPORT ENGINEER | (RDW-279)

Operations support engineer requisition id: 231404 thanks for your interest in scotiatech, scotiabank's new and innovative technology hub in bogota. join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **_purpose_** contributes to the overall success of the emerging technology & platform engineering department in gfrt, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. **accountabilities** + champions a customer focused culture to deepen client relationships and leverage broader bank relationships, systems and knowledge. + perform 24/6 batch monitoring and alerting. + sla monitoring and alerting. + perform incident gathering and resolution. and escalate them to the proper level 2 support team when needed. + document and maintain operational procedures and processes. + create/maintain operational dashboard, and or metrics. + understand how the bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. + actively pursues effective and efficient operations of his/her respective areas in accordance with scotiabank’s values, its code of conduct and the global sales principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business contro...


CUSTOMER SUCCESS MANAGER | TC272

1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. - manage the day-to-day delivery of assigned client accounts. - collaborate with account delivery associates to ensure smooth account operations. - develop and maintain client relationships to understand their needs. - assist in budget management and cost control for the accounts. - work with senior leadership to define and track key performance metrics. - stay informed about industry trends and their impact on account strategies. - address and resolve account-related issues and escalate when necessary. - provide regular updates on account performance. job description essential job functions: - manage the day-to-day delivery of assigned client accounts. - collaborate with account delivery associates to ensure smooth account operations. - develop and maintain client relationships to understand their needs. - assist in budget management and cost control for the accounts. - work with senior leadership to define and track key performance metrics. - stay informed about industry trends and their impact on account strategies. - address and resolve account-related issues and escalate when necessary. - provide regular updates on account performance. basic qualifications - bachelor's degree in a relevant field or equivalent combination of education and experience - typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role - proven experience in account delivery and leadership roles - proficiencies in strategic planning, cli...


FARMER SENIOR - [JFN416]

Hey, it's time for you to join us in showing the world that we are a company that is changing paradigms, revolutionizing hours, minutes, and seconds! do you want to know why rappi? ️ we see opportunities where others see problems ️ we see close where others see distance ️ we see adrenaline where others see pressure. join a team where we are all capable of everything, where everyone has the same opportunities regardless of gender identity, race, religion, nationality, age, disability, training, or experience. did you like what you've read so far? find out how you will deliver magic together with us through your rappi mission. check out how it will impact our ecosystem: our farmer sr will be responsible for the growth of the brands associated with the restaurant vertical and maintaining their operations at optimal levels. in our team, you will move the needle and contribute to the accelerated growth of restaurants in latin america. we are looking for people passionate about sales and technology. as part of rappi, you will be responsible for: - promoting strategies to improve partner operations and management for greater growth. - conducting periodic 360° analysis of brands to provide recommendations for growth and process optimization (metrics analysis, commercial proposal design, campaigns, ads, etc.). - encouraging self-management of your portfolio accounts through training on tools designed for partners, addressing operational needs, performance analysis, and creating commercial campaigns. - actively participating in training to master vario...


SENIOR PROJECT MANAGER| HELP DESK OPERATIONS | (KF-912)

Why software one? success at software one is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you. software one employees are energized, agile and are laser passionate about delivering special customer happiness and results. our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of employee happiness. we have low ego. our leaders operate with a high level of team but can work at speed lead change in a global economy. we are a leading global provider of end-to-end software and cloud technology solutions, headquartered in switzerland. our 8,700 employees support our approximately 65,000 customers in their digital transformation. the role we are thrilled to announce an opportunity to join our team as: technology & infrastructure project manager help desk operations software one scope: full-time | office: medellín| hybrid how a day-to-day would look like in this role. - project manager focused on help desk operations - lead the implementation of contracted services. - place the services of the operations and/or projects assigned to you in stable operation - establish the requirements of the operations and/or projects assigned to you. - propose operation models that help the proper functioning of the processes. - define metrics for operations and/or projects. - ensure that service operation processes are met as agreed. - generate the reports required by the organization and/or the client. - develop comprehensive, practical and useful...


SENIOR ANALYST, COMMERCIAL OPERATIONS | (RHA-843)

What's the role the senior analyst – commercial operations is responsible for delivering data-driven insights to improve customer care effectiveness, sales performance, delivery & operational performance, and commercial outcomes. the role involves deep analysis of customer interactions, operational kpis, and care initiatives to identify trends, gaps, and opportunities for improvement across touchpoints. management of the business operations of a region and/or country. management of internal and external strategic issues and opportunities. management of business operations initiatives through business intelligence (country management, business operations efficiency, business intelligence) what you'll do - reporting & dashboards: - build and maintain reports and dashboards to track performance metrics for commercial and care teams. - automate reporting processes to improve efficiency and reduce manual intervention. - strong understanding of salesforce - customer insights & journey analytics: - conduct root cause analysis for customer pain points and drop-offs across care journeys. - partner with cx and commercial teams to recommend improvements based on data insights. - cross-functional collaboration: - work closely with care operations, marketing, product, finance, and bi teams to align data initiatives with business goals. - translate operational data into actionable insights for leadership and front-line teams. what you'll need education: - bachelor’s degree in business, statistics, engineering, economics, or related field. - master's degree is a plus. experience:...


CQF504 CLIENT SERVICES MANAGER, SKILLED NURSING

Bayada home health care has an immediate opening for a client services manager in our skilled nursing office in columbia, mo . if you are looking for an exciting career opportunity in a growing industry, a client services manager could be the position for you. bayada believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. we want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients. location: 905 safari drive, suite 105, columbia, mo 65202 the client services manager will: - provide superior customer service and quality home care - focus on managing coordination of client services and emergent scheduling issues - manage your client services manager caseload while proactively growing it - build lasting relationships with clients, referral sources, payors and community organizations - develop strong, communicative relationships with the team - maintain effective fiscal management of your caseload by monitoring metrics (admissions, % medicare, referrals rejected by reason, etc.) - client services managers will partner with clinical managers to provide supervision and support to field employees qualifications for a client services manager: - bachelor degree is preferred or equivalent healthcare experience - prior medical office or home care experience preferred - prior supervisory experience a plus - demonstrated record of suc...


LYK-66 | TECHNICAL PROJECT MANAGER CO

About you: you are very process-oriented and love making sure your team is working as efficiently as possible. you collaborate with developers and designers to ensure seamless execution. you contribute to the sdlc with processes and documentation benefiting the entire team. you're adept with agile development and introducing/adapting frameworks (e.g., kanban, scrumban) to the team. when you see a risk, you're the type of person to loop people in appropriately and take the initiative. you collaborate intelligently, knowing when to spin off a team, or complete a task solo. responsibilities: - define, manage, and maintain comprehensive project plans, including scope, timelines, resource allocation, risk mitigation, and testing strategies, to ensure successful execution across cross-functional teams. - manage the day-to-day of the development team - work with our head of product to translate roadmap items into actionable tasks - ensure qa has access to clear acceptance criteria - utilize agile development principles and adapt frameworks as needed - implement and maintain effective project management processes and methodologies - foster collaboration within the team, intelligently spinning off sub-teams or handling tasks independently when necessary - actively identify and mitigate project risks, involving relevant stakeholders as needed - help maintain comprehensive documentation for the benefit of the entire team - track success metrics to measure and improve project outcomes must have: - 3+ years experience as project manager in a software developme...


ACM-606 - REPORTING & DASHBOARD ASSOCIATE ANALYST

At zimmer biomet, we believe in pushing the boundaries of innovation and driving our mission forward. as a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a zimmer biomet product or technology every 8 seconds. as a zimmer biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. to support our talent team, we focus on development opportunities, robust employee resource groups (ergs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. we are committed to creating an environment where every team member feels included, respected, empowered and recognised. **what you can expect** responsible for driving and supporting reporting for the global business services (gbs) organization covering aspects of project management, data management, data integrity, reporting and dashboard. foster positive relationships with support functional areas to obtain required data in timely manner. understand and capture business requirements effectively, perform complex data analyses, create pertinent flows and documents, and develop and/or facilitate development of analytics solutions based on comprehensive research and techno functional expertise. **how you'll create impact** + understand and capture business requirements effectively through documentation, flow charts, business blueprints etc. + perform effective analytics on the domain data and suggest potential improvements i...


SENIOR ANALYST, MIS | (JD979)

Senior analyst, mis requisition id: 232136 thanks for your interest in scotiagbs, the best campus in bogota. join a purpose driven winning team, committed to results, in an inclusive and high-performing environment. **purpose** the position is responsible for supporting and developing the operationalization of mechanisms of record and monitoring relevant measures, metrics, key performance indicators (kpi), key risk indicators (kri), and quality indicators (qi) for global banking and markets internal control (gbmic). role requires demonstrated technical and data infrastructure knowledge, that can quickly respond to ongoing requirements, maintenance activities, and ad-hoc requests to produce reports for management and executives **accountabilities** • design, develop and implement information storage tools to optimize and standardize data. integrate and unify the process of collecting sources, ensuring the quality and integrity of the data. • support the plsqls & etls to operationalize key performance indicators (kpi), key risk indicators (kri) and quality indicators (qi) which support the tactical and strategic needs of our diverse business partners. • maintains monthly and ad-hoc reporting tools, including reports and dashboards, to share behavior and information with stakeholders which provide value added insight and actionable recommendations for business partners. • create predictive models through machine learning with the aim of anticipating risks and refining decision-making. • generate value proposals and innovation initiatives that allow st...


[FK147] SENIOR ACCOUNTANT

Job summary the sr. accountant is a senior-level position reporting directly to the accounting supervisor. the senior accountant is responsible for managing and overseeing the daily operations of the accounting department, ensuring accurate and timely financial reporting, and providing guidance to other members of the accounting team. the senior accountant also assists in the development and implementation of accounting policies, procedures, and controls to ensure the organization's financial operations complywith generally accepted accounting principles (ifrs-gaap).the sr. accountant must be able to work in a fast-paced environment with a demonstrated ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate. responsibilities - oversee the day-to-day operations of the client’s accounting department, including managing.the general ledger, accounts payable, accounts receivable, and payroll functions. - ensure timely and accurate financial reporting by preparing and reviewing financial statements, including balance sheets, income statements, and cash flow statements. - ensure compliance with ifrs-gaap and other regulatory requirements by maintaining up-todateknowledge of accounting principles and standards and keeping abreast of changes in accounting regulations and industry trends. - develop and implement accounting policies, procedures, and controls to ensure the accuracy and completeness of financial data, including reviewing and updating accounting manuals and processes as needed. - work clos...


CZC-206 - CUSTOMER SUCCESS MANAGER

1 week ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. - manage the day-to-day delivery of assigned client accounts. - collaborate with account delivery associates to ensure smooth account operations. - develop and maintain client relationships to understand their needs. - assist in budget management and cost control for the accounts. - work with senior leadership to define and track key performance metrics. - stay informed about industry trends and their impact on account strategies. - address and resolve account-related issues and escalate when necessary. - provide regular updates on account performance. job description essential job functions: - manage the day-to-day delivery of assigned client accounts. - collaborate with account delivery associates to ensure smooth account operations. - develop and maintain client relationships to understand their needs. - assist in budget management and cost control for the accounts. - work with senior leadership to define and track key performance metrics. - stay informed about industry trends and their impact on account strategies. - address and resolve account-related issues and escalate when necessary. - provide regular updates on account performance. basic qualifications - bachelor's degree in a relevant field or equivalent combination of education and experience - typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role - proven experience in account delivery and leadership roles - proficiencies in strategic planning, cli...


KD775 - TEAM LEADER (UPBOUND)

Job title: team leader (upbound) job description the team leader, operations is responsible for the day-to-day supervision of a group of call center associates. this position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. essential functions/core responsibilities - responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements - effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly - identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment - ensure service delivered to our customers meets contractual key performance indicator (‘kpis’) and financial expectations - communicate expectations to employees and provide timely updates - provide subject matter expertise in handling escalated customer calls as needed - conduct team meetings to ensure expedient communication of relevant information and as an open forum for input. schedule and organize team activities - stay current on internal work processes, policies and procedures. attend required manager development training - promote the concentrix values through both behavior and attitude, including being an advocate for team members candidate profile - associate's degree in related field with two to four years of relevant experience preferred - h...


TRAINING MANAGER

This is a permanent position to work in our cartago site, located in zona franca la lima. medical insurance, asociation, gym, cafeteria subsidy, free transportation and other, are part of our benefits package. job function summary planning the strate...


SALES OPERATIONS ANALYST (COLOMBIA)

Paystone is a leading provider of customer engagement and loyalty solutions, supporting brands like datacandy, nicejob, and paystone. we are committed to driving business growth through operational excellence, innovation, and data-driven decision-mak...


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