Hiring for a reservations staff role, we are looking for individuals who can effectively coordinate each reservation ensuring guest satisfaction. as a key member of our team, you will be responsible for recording all details of incoming calls and processing reservation requests according to standards. - maximize quality levels of product, service and guest satisfaction. - encourage upselling and meet set revenue targets each month. - be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. - process and respond within 24 hours to all reservation requests. - ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. - monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. we are seeking individuals with strong communication skills and persuasiveness, stress resistance and an organized working method, flexibility, accuracy and helpfulness, good level of english both verbal and written and always thinking one step ahead and attention to detail. becoming part of our team comes with exclusive benefits such as: - a worldwide experience, diversity of nationalities. - career development opportunities full of challenges. - training programmes to enhance your skills. - flexible working conditions. - team member recognition programmes. - the ability to make a difference through our sustainability programme and volunteering initiatives. this is a customer service role in the hotel/turismo sector....
At emapta, we're shaping the future of hospitality by combining the best of hotel stays and apartment living. with venture funding backing us, we operate across top u.s. cities, offering tech-enabled, flexible-stay properties designed for comfort and convenience. our mission is to provide guests with a smarter, more personal way to stay - whether for a night or an extended period. we're redefining the stay experience with innovation, care, and community at its core. job description you'll be at the heart of delivering seamless guest experiences as a reservations specialist. you'll manage bookings, align with internal teams, ensure accuracy in data, and support global clientele from contract to arrival. you'll bridge systems and service in the new world of flexible stays, applying your knowledge of rate plans, room types, and products across existing and new assets. your role will involve communicating proactively with property teams to align on weekly hospitality sales guest expectations and specific needs. as part of our team, you'll maintain comprehensive knowledge of unique properties and their surrounding areas to communicate effectively with clients. you'll also review all reservations to ensure correct rate plans, accurate billing details, and proper routing setup. your daily tasks will include managing new and existing reservations for internal stakeholders, including corporate, group, and internal travel bookings. you'll operate as the inventory gatekeeper and perform basic analyses of room nights, rates, and revenue data. you'll prepare and distribute daily,...
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