Job title: business process analyst join our team of experts at chazey partners - a qx global group company and help us drive operational excellence. - about the role - analyze service center operations and workforce performance in real-time. - develop and maintain sql queries to extract and manipulate data. - create reports and dashboards using excel, tableau, and other analytics tools. - monitor kpis and slas, and recommend improvements for process efficiency. - identify potential operational bottlenecks and propose solutions. - support budget tracking and forecasting improvements. - collaborate with outsourcing partners to ensure operational continuity. - lead or support projects aimed at optimizing operational processes....
Get ai-powered advice on this job and more exclusive features. direct message the job poster from chazey partners - a qx global group company b.a. in psychology | master in management of human resources. company description chazey partners, a qx global group company, is a global management consulting and advisory firm led by practitioners. we specialize in shared services, business transformation, intelligent automation, and business process outsourcing. our clients include high-growth startups and global organizations. with over 19 years of experience, we have successfully implemented service delivery solutions across multiple continents including north america, latin america, europe, the middle east, africa, oceania, and asia. role description we are looking for a business process analyst to join our team in bogotá, d.c. (hybrid role). the analyst will work with global clients to analyze, monitor, and improve operational processes, driving data-informed decisions and operational excellence. you will collaborate with workforce management, service operations, and customer service teams, supporting critical processes through data analysis, reporting, and continuous improvement initiatives. key responsibilities - analyze service center operations and workforce performance in real-time. - develop and maintain sql queries to extract and manipulate data. - create reports and dashboards using excel, tableau, and other analytics tools. - monitor kpis and slas, and recommend improvements for process efficiency. - identify potential operational bottlenecks and propose solut...
Business process analyst bilingual junior get ai-powered advice on this job and more exclusive features. direct message the job poster from chazey partners - a qx global group company employment type: full-time experience level: intermediate (2 – 4 years) workplace: hybrid seniority level: junior / mid-level about the role we're looking for a business analyst to support and help drive strategic business initiatives, create and maintain operational reports , analyze and monitor workflow , and evaluate production processes by monitoring activities in real-time . the analyst will also be responsible for identifying process improvement opportunities , maintaining budget accuracy, and enhancing forecast modeling and capabilities. this role involves extensive interaction with workforce management, implementation services, customer service, and service operations teams, as well as service operations vendors. analyze, monitor, and evaluate the service center workforce and production processes in real-time. work within sql to develop and maintain queries for data extraction. deliver reports using excel, power bi, and tableau . update and maintain sla/kpi metrics with current information for various processes. maintain budget accuracy and improve forecast capabilities. identify process improvement opportunities to increase workforce efficiencies. analyze pending volume to detect potential bottlenecks. collaborate with outsource partners to ensure timely processing. create dashboards and ad-hoc reports for monitoring and improvement. implement long-term strategies and adapt to immedia...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo