**the crm analyst** role is to deeply understand both our ih crm requirements and all corresponding integrations to other platforms in order to provide a 360° vision to our cs needs. given continuous system modifications and new features, an updated view of our crm should be fully understood and then shared not only with internal stakeholders but also third party vendors to ensure a smooth and homogeneous customer service attendance from all angles. a comprehensive and proactive way to structure our crm ecosystem is the ultimate goal for this role. **key responsibilities**: - regarding development of products and new product release: identify and request new features in a prioritized manner and working alongside regional operations. - manage admin requests by addressing technical challenges and business support issues. - comunicación con los proveedores - access management of all cs roles and layers within system our inhouse crm (creation, modification, deletion) - skill division for our agents and support teams along with distinct queue management. - proactive approach to understand cs's markets needs to address specific business requirements and agent distributions between queues. overflow management - eventually aid with other local / regional stakeholders as pivot to help create sf / new ih requirements as well as thor party systems. - be continuously aware of business kpis of internal stakeholders and bpo's to identify where our efforts need to be prioritized. - ensure a high level of communication with our bpo's to constantly collect their perceptions as t...
Responsible for planning and operational aspects of campaign - work closely with internal teams to improve campaign mechanic and optimize assets - perform quantitative analysis to identify key revenue drivers, evaluate seller's commercial deals and forecast sales opportunities - roll out projects across departments, develop a detailed project plan to track progress, manage timeline through liaise with multiple cross-functional teams - secure target participants for key campaigns - measure campaign performance and visualize data using appropriate tools and techniques - leverage on logical thinking to optimize working process by being able to identify potential pain points and propose solutions - present findings and proposal to high-level management on a weekly basis **requirements**: - bachelor's degree in business administration, economics, engineer, or any related fields - at least 3 years of working experience - experience in management ing and ecommerce is a plus - experienced in management role - passionate in coaching, mentoring and team management - outstanding critical-thinking and interpersonal skills; able to work and communicate well with cross-functional parties. - strong analytical and problem-solving skills - ability to adapt and thrive in fast-paced dynamic environments - ability to work independently to carry out action plan throughout the project - ability to work under pressure and tight deadlines - enfoque práctico, cómodo en el manejo de hojas de cálculo y presentaciones avanzadas....
**- plan, manage and execute online performance campaigns. - measure and track performance of performance campaigns, assess against goals (roi, cac,) and optimise them accordingly. - conduct multivariate testing to improve current online marketing best practices. - monitor and maximize customer lifetime value, re-engagement and re-purchase rate in crm framework. - work closely with regional crm to develop experimentation strategies to drive platform usage, engagement, retention, cross-selling and advocacy. - stay abreast of the latest online marketing trends in order to keep strategies up-to-date. **requirements**: - bachelor's degree in marketing, advertising or related field required. - 1+ years of experience in digital marketing (e.g. facebook ads, google adwords, crm). - attention to detail. - strong analytical skills, numerical skills. - self-sufficient & creative problem solver. - driven, self-motivated, can-do attitude, brings optimism and positive energy to the team. - ecommerce experience preferred....
**profile** - courier (3pl) performance management, daily operations - analyze, identify, summarize and report channel operations issue - coordinate and manage service provider, help to resolve disputes and issues - help to verify service providers' bill - analyze logistics operations and identify improvement opportunities - prepare and leads ops calls, weekly internally and with the 3pl's - report on and drive process improvements to increase on-time delivery - contact point for customer service, sellers, etc. for distribution topics - challenge current solutions and couriers in order to optimize service and cost - review performance metrics (quality, speed, cost, etc.) **requirements**: - bachelor's degree in engineering / logistics management / operation management / administrative studies - 5+ years of relevant work experience in: logistics, transportation, supply chain or last-mile delivery preferably in an operational role - quick to respond actions needed for sudden operational concerns - team player, customer-focused, capable to adapt to a fast environment - spanish and english b2 or above - excel intermediate-advance skills - knowledge of process improvement techniques - data analytics - high communication skills with all departmet internal and external roles - autonomy in decision making...
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