**key accountabilities/duties & responsibilities**: - responsible for smooth functioning and co-ordination of vendors for guest internet, property management systems - pms, point of sale - pos, iptv, telephony systems and other software vendors. - should be capable of doing root cause analysis on a problem. - must know the network fundamentals, general network setup and device configuration. good knowledge of server hardware, disk storage technology, i/o devices. - background in highly available systems and image capture/management systems. extensive knowledge on active directory, management and implementations. - prepare & implement preventive maintenance schedule for all it hardware & software. manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new it initiatives. - prepare policy & procedures for the it department and for the user department. - managing disaster recovery process and ensuring regular daily backup is taken. - antivirus setup and day to day support. able to plan, assign and take the report from the it team. - identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. ensure that policies and procedure relating to pci compliance are updated. maintains a system error / progress logbook and deals with reported problems. **essential qualifications for the role are**: - preferred educational qualifications for the role is a degree in bachelor of information systems management....
**key accountabilities/duties & responsibilities**: - assisting in the preparation of budget & forecast reports. - reviewing financial reports on a regular basis and monitoring operational issues, business flow and associate performance. - ensuring timely payments of statutory dues like, gst, professional tax, tds, provident fund, esi, property tax, government license. - responsible for preparing monthly mis statements, variance reports etc. - timely payment of foreign remittance for import of goods, travel agent commission and service bill payment. - managing activities related to accounts receivables, accounts payables - verification of agreements/contracts & po. - reconciliation of general ledger accounts, unit balances. - preparing of sop/process note for operations. **essential qualifications for the role are**: - preferred educational qualifications for the role is a chartered accountant qualification....
**key accountabilities/duties & responsibilities**: - develop and implement guest activities he must develop and implement activities that appeal to a wide range of personalities and ages. - he will complete needs assessments to determine how often activities will be offered, how seasons will affect these activities and what space is available for participants. - track, input, maintain and audit all individual team member training records utilizing designated systems and programs. **resort activities should be appropriate for the location and may reflect a theme**: - a resort manager - guest experiences must research possible activity ideas, trying or sampling new activities and evaluating them as needed. - he must stay informed about new trends in the field to offer popular activities. - group activities may include sporting activities such as volleyball, games such as trivia, events such as karaoke nights or coffee tastings, or activities such as crafts and dancing lessons. the manager must then lead, delegate or implement activities. - schedule activities he must create an activity schedule that reflects the resort’s needs. he must vary the activities to ensure the schedule appeals to as many guests as possible. activity schedules should not interfere with other resort events and may need to complement other scheduled events. - supervise activity team he may need to supervise other activity staff members including lifeguards, sports professionals and other employees. they may also be responsible for training other employees as necessary, introducing them to p...
**key accountabilities/duties & responsibilities**: - marketing automation strategy: develop and implement comprehensive marketing automation strategies to streamline processes, improve efficiency, and maximize roi across all marketing initiatives. - platform management: manage and optimize marketing automation platforms, including salesforce, zoho, hubspot, and other relevant tools, to drive efficiency and effectiveness in campaign delivery. - data analysis:analyze campaign performance metrics, customer data, and user behavior to identify insights, trends, and opportunities for optimization and personalization. - lead generation and nurturing: implement lead generation and nurturing programs to drive qualified leads through the sales funnel, optimize conversion rates, and enhance customer retention. - content development: collaborate with the content team to develop compelling content assets tailored to different segments of the target audience and stages of the customer journey. - integration and automation: integrate marketing automation systems with crm platforms, website analytics tools, and other marketing technologies to ensure seamless data flow, lead management, and attribution. - cross-functional collaboration: collaborate closely with cross-functional teams, including marketing, sales, it, and customer service, to align marketing automation initiatives with business objectives and priorities. **essential qualifications for the role are**: - preferred educational qualifications for the role are a bachelor’s degree in marketing, business administration,...
**key accountabilities/duties & responsibilities**: - policy development and implementation: - develop, update, and enforce health, safety, and environmental policies and procedures. ensure all employees understand and comply with these policies. - risk assessment and hazard identification: - conduct regular risk assessments and workplace inspections to identify potential hazards. implement control measures to eliminate or minimize risks. - training and awareness: - organize and conduct safety training programs for employees. raise awareness about workplace hazards and the importance of safety practices. - compliance and documentation: - stay updated with local, national, and international hse regulations. maintain records of safety incidents, audits, risk assessments, and corrective actions. - incident management: - investigate workplace accidents, near-misses, and incidents. prepare detailed incident reports and recommend measures to prevent recurrence. - emergency preparedness: - develop emergency response plans and procedures. conduct regular drills to ensure employees are prepared for emergencies. - monitoring and reporting: - monitor the effectiveness of safety measures and identify areas for improvement. - prepare regular reports for management regarding safety performance and compliance. - collaboration: - work with management, employees, and contractors to ensure safety goals are met. coordinate with external safety auditors, inspectors, and regulatory bodies. - environmental management: - monitor waste management, pollution control, and...
**key accountabilities/duties & responsibilities**: - internal communications: - develop and implement a robust internal communications framework that ensures consistent messaging across all levels of the organization. - partner with senior leadership and department heads to deliver important organizational updates, executive messages, and announcements. - manage and oversee internal communication tools, including newsletters, intranet portals, and employee apps. - facilitate town halls, leadership forums, and employee q&a; sessions to foster open communication and transparency. - strategy development - craft a comprehensive employer branding strategy to position tamara as an employer of choice in the hospitality industry. - collaborate with hr, marketing, and external agencies to articulate and promote tamara’s employee value proposition (evp). - benchmark employer branding practices against competitors and propose innovative ideas to elevate tamara’s reputation content and campaigns. - create compelling content, including employee success stories, video testimonials, and blog posts, to showcase tamara’s workplace culture. - develop and execute multi-channel campaigns (linkedin, instagram, glassdoor, etc.) to increase tamara’s visibility as an employer of choice. - build creative assets that highlight employee experiences, organizational achievements, and core values. employee advocacy. - encourage employees to act as brand ambassadors through recognition programs and social media participation. - design initiatives to improve tamara’s ratings and reviews on...
**key accountabilities/duties & responsibilities**: - oversee corporate governance practices and ensure compliance with statutory and regulatory requirements. - organise and manage board meetings, including preparing agendas, minutes, resolutions and assign action tasks. - draft, review, and negotiate a wide range of commercial contracts, including ndas, service agreements, manpower sourcing agreements, etc. - conduct due diligence for investment transactions. - conduct legal research and stay updated on changes in corporate laws, regulations, and legal trends relevant to the business. - provide or facilitate provision of legal opinion to internal business units (operations, finance, business development, etc.) - liaise with external advisors and vendors as may be necessary. **essential qualifications for the role are**: - preferred educational qualifications for the role is a bachelor’s degree in law (llb) along with company secretary qualification. - in-depth knowledge of companies act and familiarity with commercial agreements. - knowledge of regulatory compliance, corporate governance, and the legal aspects of business operations skills. - excellent drafting, negotiation and communication skills. - strong attention to detail and analytical skills. - ability to manage multiple tasks and meet deadlines effectively. - ability to work independently and collaborate within a team. - high ethical standards and a strong sense of professional responsibility. - strong interpersonal skills and ability to work at all levels within the organization....
**key accountabilities/duties & responsibilities**: - ** recruitment & staffing**: - manage the full-cycle recruitment process, from sourcing to onboarding. develop job descriptions and post openings on job portals and social media. screen resumes, conduct initial interviews, and coordinate with hiring managers. organize and participate in job fairs and campus recruitment. ensure smooth onboarding and induction for new hires. - ** hr operations & employee engagement**: - maintain and update employee records in hrms. handle attendance, leave management, and payroll coordination. ensure compliance with labor laws, hotel policies, and statutory requirements. support employee engagement programs, training, and development initiatives. address employee grievances and foster a positive workplace culture. - ** performance & compliance management**: - assist in performance appraisals and probation reviews. ensure adherence to hotel policies and standard operating procedures (sops). conduct exit interviews and manage full and final settlements. - control expenses and cost-effectively manage resources. **preferred educational qualifications for the role**: - degree in bachelor of business administration or any other related field. **essential qualifications for the role are**: - preferred educational qualifications for the role is a degree in bachelor of business administration or any other related field....
**key accountabilities/duties & responsibilities**: - maintains quality service by establishing and enforcing organization standards. - must act as a bridge between the company and its clients - adhering to all policies of the tamara and briefing corporates about it - make sure the payments been collected at the time of booking. - develop business for ttc, ttk, obt, and other hotels of the tamara. - define guest requirements and ensures that the guest services offered is effective to their requests. - establishing the tamara as a niche group travel destination - covering all the business zone in bangalore by sales calling - negotiates prices with all mice - ensures that all complaints are reviewed, investigated and follow-up action is initiated. - meeting up with decision makers in corporate companies and travel agents - maintains and ensures the smooth-running operation with all travel agents. **essential qualifications for the role are**: - preferred educational qualifications for the role are a bachelor’s degree in marketing,business administration or related field....
**key accountabilities/duties & responsibilities**: - develop and implement comprehensive l&d; strategies aligned with the company’s goals and objectives. - design, deliver, and evaluate training programs for various departments, including guest services, housekeeping, f&b;, and leadership development. - identify training needs through performance assessments, feedback mechanisms, and industry trends analysis. - collaborate with department heads and hr teams to identify skill gaps and develop targeted training solutions. - oversee the creation of training materials, resources, and e-learning platforms to support learning initiatives. - monitor and assess the effectiveness of training programs through performance metrics and participant feedback. - manage the l&d; budget, resources, and external training vendors to optimize learning outcomes. - stay updated on industry best practices, emerging trends, and innovations in l&d; to continually improve training programs. - foster a culture of continuous learning and development among employees, promoting career growth and talent retention. objectives of the position. - enhance employee performance and productivity through targeted training and development initiatives. - support organizational growth and competitiveness by equipping employees with relevant skills and knowledge. - improve guest satisfaction and loyalty by ensuring high-quality service delivery through well-trained staff. - cultivate a learning culture that encourages innovation, adaptability, and personal development among employees. **essential qua...
**key accountabilities/duties & responsibilities**: - employee relations: address employee concerns, complaints, and grievances in a timely manner. facilitate conflict resolution between employees and departments. - monitor employee morale and identify potential issues implement disciplinary actions as needed, following company policies performance management: assist with performance appraisal processes, including goal setting, feedback delivery, and performance improvement plans monitor employee performance and identify areas for development conduct coaching and mentoring sessions with employees training and development. - coordinate and deliver training programs for new hires and existing staff on company policies, procedures, and safety standards identify training needs and develop training materials maintain training records and track employee development hr administration: maintain employee personnel files, ensuring compliance with data privacy regulations update and manage hr databases and systems process payroll and benefits administration prepare reports and presentations on hr metrics and trends compliance. - ensure adherence to all applicable labor laws, including employment standards, equal opportunity, and safety regulations conduct regular audits to identify potential compliance issues....
**key accountabilities/duties & responsibilities**: - responsible for installing, supporting, and maintaining computer systems, configuring software, hardware and networks. - monitoring system performance and troubleshooting issues. ensuring security and efficiency of it infrastructure. - responsible for project management for new greenfield projects, renovations and refurbishments. - responsible for installing and set up of lan, internet, telephone system, wi-fi networks, property management systems, point of sale, iptv, call centre telephony systems and other software vendors. ability to define business requirements in accordance to the size of the project, facikities and in sync with the tamara standard. - responsible for coordination with the architect / it consultant and derive network diagrams, determine passive network, active components and the network therafter. - planning and execution of works as per client requirement, gfc drawings. supervising works and staff of contractors at site for timely completion of works. must be able to prepare timelines, set milestones and review progress and report to senior management on work progress. - background in highly available systems and image capture/management systems. extensive knowledge on active directory, management and implementations. prepare & implement preventive maintenance schedule for all it hardware & software. - manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new it initiatives. - prepare policy & procedures for the it dep...
**key accountabilities/duties & responsibilities**: - design and planning - plumbing systems: - design water supply systems, ensuring sufficient pressure and flow rates. - plan drainage, waste, and vent systems for efficient disposal and treatment. - design stormwater and rainwater harvesting systems. - ensure compliance with relevant building codes and regulations for sanitation and environmental protection. - fire fighting systems: - design fire suppression systems, including sprinkler systems, hydrants, and hose reels. - plan the layout and design of fire alarms and smoke detection systems. - select suitable fire extinguishing systems (e.g., water, gas, or chemical-based systems) based on building requirements. - ensure compliance with fire safety regulations and standards (e.g., nfpa, local codes). - coordination and collaboration - work closely with architects, structural engineers, and mechanical engineers to integrate plumbing and fire systems into overall building design. - coordinate with contractors and construction teams for the installation of plumbing and firefighting systems. - ensure proper integration of systems to avoid conflicts with other building services (electrical, hvac, etc.). - installation supervision - oversee the installation of plumbing systems, including piping, fixtures, and equipment. - monitor the installation of firefighting systems, ensuring correct placement and functionality of sprinklers, alarms, and suppression equipment. - ensure adherence to installation standards and codes, performing quality checks during construction. - testi...
**key accountabilities/duties & responsibilities**: - keeping up to date with planning regulations, policy and legislation. - strong numeracy skills with some experience of managing complex budgets. - good listening skills with an aptitude for superior written and verbal communications. - coordinating with all the internal department faultless planning skills including deep understanding of the planning consent process. - experienced in using planning software and data systems. good interpersonal skills and a team player, providing counsel and representation at key planning meetings and appeal hearings. - managing planning compliance. informing and updating budgets associated with new developments. offering hands-on advice to management and producing reports for senior staff. - training and managing junior staff. conducting periodic review, monitoring subcontractor schedules and ensuring adherence to milestones. preparing weekly management meeting presentations with progress details for executive review. **essential qualifications for the role are**: - preferred educational qualifications for the role is btech / be (civil )...
**essential job tasks**: - develop and implement operational strategies to enhance guest satisfaction and drive revenue growth. - provide leadership and direction to hotel managers and staff, ensuring adherence to company standards and policies. - monitor key performance indicators (kpis) and operational metrics to assess performance and identify areas for improvement. - collaborate with other departments, such as sales and marketing, to maximize profitability and promote brand awareness. - ensure compliance with regulatory requirements, health and safety standards, and industry best practices. - handle escalated guest issues and complaints, resolving them in a timely and satisfactory manner. - conduct regular property inspections to maintain quality standards and address maintenance issues promptly. - develop and manage departmental budgets, controlling costs while delivering exceptional service. - assist with new employee orientation, including preparing materials, scheduling sessions, and coordinating with trainers and presenters. - coordinate with various departments within the company to ensure that new hires have access to necessary systems, equipment, and resources objectives of the position. - ** operational excellence**: ensure the smooth and efficient operation of hotel properties, focusing on delivering exceptional guest experiences and maximizing revenue generation. - ** financial performance**: drive profitability by managing costs, optimizing revenue streams, and implementing strategies to achieve financial targets and enhance overall profitabilit...
**key accountabilities/duties & responsibilities**: - works closely with eam/ f&b; manager on planning the day to day f&b; opearations. - manage all f&b; and day-to-day operations within budgeted guidelines and to the highest standards. - preserve excellent levels of internal and external customer service. - design exceptional menus, purchase goods and continuously make necessary improvements. - plan & execute the operations of the f&b; department. - ensure that the company and statutory hygiene standards are maintained in all areas. - plan for department budget and review forecast on revenue and expenditure on monthly basis. - analyze and submit month-end reports and identify deviation from business plan goals. - participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department. - plan, implement and measure profit enhancement programs by working with the kitchen & marketing department. prepare & submit post-mortem promotion report to management upon completion of promotion. - implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget. - track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary. - take ownership of budgets and cost control methods to minimize expenses. - address guest needs, comments, and complaints. - adhere to and enforce employee compliance with health, safety, and sanitation standards. - en...
**key accountabilities/duties & responsibilities**: - orders and manages necessary supplies. ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs. - schedules events, programs, and activities, as well as the work of others. - monitors the inflow of ordered materials and the maintenance of current materials. - informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - supervises dish room shift operations. - performs all duties of utility employees as necessary. - manages all equipment, china, glass and silver and ensures adequate clean supplies of each. - coordinates banquet plating and food running with banquet chef and banquet team leader. - operates and maintains all department equipment and reports malfunctions. - enforces proper breakdown procedures for banquets, restaurants, room service and employee cafeteria. - conducts china, glass and silver inventories. - purchases appropriate supplies and manage inventories according to budget. - interacts with vendors and health department representatives as required. - ensures employees maintain required food handling and sanitation certifications. - comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. - schedules employees to business demands and for tracks employee time and attendance. - manages payroll administration. ensures compliance with all food & beverage policies, standards and procedures. - inspect supplies, equipment, and wor...
**key accountabilities/duties & responsibilities**: - the senior site engineer (building) is responsible for assisting the deputy project manager/project manager on the progress of site works and manpower related aspects of the project. - monitor and review master construction program and preparation of the catch-up program, if applicable coordination of precast elements, including scheduling of works and delivery. - monitor and supervise engineers/foremen, ensure compliance to the quality procedures & standard of workmanship. - checking on the quality and quantity of work by subcontractors. - preparation of a detailed program for the site team to follow accordingly & completed in time. - resolve drawing discrepancies & technical difficulties with the technical team. preparation of detailed method statements and work instructions for construction. - coordinates between sub-contractors / vendors / internal departments and monitor site manpower, material, equipment demands to meet schedules. - liaise with the consultants on the submission related to structural works and technical department. - plan all works on-site, including program schedules and construction methods, forecast equipment, material and manpower requirements, and control usage and wastage of all. **essential qualifications for the role are**: - preferred educational qualification for the role is a degree in bachelor of engineering(civil). - minimum of 5 years of relevant experience....
**key accountabilities/duties & responsibilities**: - customer journey mapping: - develop and oversee the guest journey roadmap, from pre-arrival through post-stay, ensuring that every touchpoint reflects a high standard of personalized service. customer experience strategy and implementation. - develop and execute customer experience strategies aligned with tamara’s vision and guest expectations. - create and implement standard operating procedures (sops) for guest experience across resorts and properties. guest satisfaction management. - establish and monitor key metrics to gauge guest satisfaction and experience quality. - gather and analyze feedback to identify trends, needs, and areas of improvement. - implement initiatives to address feedback and drive continuous improvement. training & development. - collaborate with learning and development teams to design training modules that equip on-property teams with the skills to deliver exceptional guest service quality assurance. - conduct periodic audits, mystery shopping, and onsite evaluations to assess guest experience quality and compliance with brand standards. cross-department collaboration. - work with sales, marketing, and operations to introduce guest experience initiatives that support brand loyalty programs, guest acquisition, and retention efforts. guest relations and issue resolution. - serve as an escalation point for guest issues, ensuring prompt and effective resolution. - implement guest feedback loops to resolve potential issues and improve experiences proactively. - brand and experience cons...
**key accountabilities/duties & responsibilities**: - achieving budgeted revenue, arr, & room nights. managing all group bookings from corporates and travel agents meeting and developing a business relationship with all corporate. maintains quality service by establishing and enforcing organization standards. - must act as a bridge between the company and its clients adhering to all policies of the tamara and briefing corporates about it make sure the payments been collected at the time of booking. develop business for ttc, ttk, obt, and other hotels of the tamara. - define guest requirements and ensures that the guest services offered is effective to their requests. - establishing the tamara as a niche group travel destination covering all the business zone in bangalore by sales calling negotiates prices with all mice ensures that all complaints are reviewed, investigated and follow-up action is initiated. - meeting up with decision makers in corporate companies and travel agents maintains and ensures the smooth-running operation with all travel agents. **essential qualifications for the role are**: - preferred educational qualifications for the role is a diploma in the related field....
**key accountabilities/duties & responsibilities**: - to achieve the individual yearly and monthly target for the unit. be flexible with the shifts. - weekend operation with public holidays on priority. customer sensitivity. - confidentiality of guest health details. data update proper usage of crm & crs. - handling incoming and outgoing calls. proper documentation of guest data. follow up all the enquiry with proper note. conversion ratio as per industry standard. make all marketing offer calls. - call missed call leads and convert them. achieving target with all parameters: occupancy maintaining arr spa transportation rns maintaining reports: daily (package sold) productivity report (monthly report) to maintain high standard of professional behavior at office with: discipline punctuality attendance team work assignments completing the sales process assignment allotted by team as per requirement. - to make a document of all the process related to sales assigned. **essential qualifications for the role are**: - preferred educational qualifications for the role is a degree in bachelor of business administration or any other related field....
**key accountabilities/duties & responsibilities**: - provide strategic direction and leadership for the construction division, aligning with the company’s overall goals and objectives. - oversee the planning, execution, and completion of construction projects, ensuring timelines, budgets, and quality standards are met. - develop and manage annual budgets, forecasts, and resource planning for the division. - monitor project progress and performance metrics; implement corrective actions as necessary. - build, lead, and mentor a high-performing team of project managers, engineers, and support staff. - ensure strict adherence to safety regulations, legal requirements, and industry standards. - foster strong relationships with clients, contractors, vendors, and regulatory bodies. - identify and pursue new business opportunities, partnerships, and markets. - report regularly to the executive team on division performance, risk management, and strategic initiatives. - lead continuous improvement efforts in processes, technology, and organizational development. - schedules and oversee all phases of construction from permit to finish; coordinate all necessary inspections. - develop a set of standard contracts for the comp design strategy and set goals for growth. - maintain budgets and optimize expenses. - direct the employee assessment process. - manage and coordinate all construction and related activities for all ongoing projects in terms of cost, quality and delivery targets. - ensure compliance and implementation of all engineering procedures, practices and tec...
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