Importante insitucion educativa requeire asesor comercial para ventas de programas de pregrado, posgrado. funciones: gestionar oportunidades de matrícula a través de llamadas salientes y seguimiento de leads interesados en los programas académicos de eseit. realizar llamadas de ventas con enfoque consultivo, brindando toda la información necesaria para que el estudiante se decida por la matrícula. superar objeciones y ofrecer soluciones a los estudiantes para asegurar que avancen en el proceso de matrícula. requisitos: educación: título de bachillerato (se valoran estudios superiores en áreas relacionadas con ventas, marketing o educación). experiencia: experiencia comprobable en ventas, preferentemente en call centers o en el sector educativo. conocimiento de procesos administrativos de matrícula, pagos y homologación (preferente, pero no excluyente). habilidades técnicas: dominio de herramientas informáticas básicas (microsoft office, navegación web). conocimiento de sistemas de gestión como atenea y q10 (preferible, pero no excluyente). capacidad para manejar sistemas de marcación y gestión de llamadas (avaya). título de bachillerato (se valoran estudios superiores en áreas relacionadas con ventas, marketing o educación)....
Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: importante empresa dedicada a actividades auxiliares relacionadas con servicios financieros, busca incorporar a su equipo de trabajo personal con formación técnico/a tecnólogo/a o profesional en áreas afines a sistemas, que cuente con mínimo 1 año de experiencia en dominio de herramientas de análisis de datos, manejo de plataformas de marcación automática y sistemas de gestión, manejo de herramientas como power bi, y excel avanzado. misión del cargo: asegurar la correcta aplicación de lineamientos legales y estratégicos en la recuperación de cartera dentro del proyecto mediante el monitoreo y análisis del desempeño operativo, la generación de reportería y la gestión de alertas, garantizando eficiencia en los procesos de cobro y cumplimiento de metas. funciones específicas: • analizar en tiempo real los principales indicadores de gestión en cobranzas (rpc, cpc, ptp, tmo, entre otros). • elaborar y actualizar dashboards operativos diarios con kpis críticos para la toma...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floor s...
¡eres quien nos falta en top team! en teleperformance buscamos analista de selección que nos ayudará a realizar actividades efectivas para establecer el contacto entre teleperformance y la base de candidatos asignada, utilizando interacciones comerciales que permitan el cumplimiento de las metas en cada cliente, negociaciones efectivas, gestión adecuada de recursos y alineación con la estrategia comercial definida y los parámetros de atención esto es lo que harás: gestionar comercialmente al 100 % de sus candidatos asignados día, siempre y cuando las herramientas tecnológicas se lo permitan. cumplir sus metas comerciales. seguir la rutina de ventas en cada contacto. cumplir con el proceso de calidad establecido. (llamada, agendado, tipificaciones, satisfacción) utilizar efectivamente las herramientas comerciales. utilizar adecuadamente las herramientas tec7nológicas (icimis, avaya, aplicativo de reclutamientos, etc.) gestionar éticamente la información de los candidatos, y, los procesos de la compañía. auto gestionar los tiempos productivos. poner en práctica sus habilidades comerciales y de negociación. reportar actividades de la competencia y factores que impactan el resultado. reportan los monitoreos de salud y cursos de seguridad asignados por la compañía. el top team busca alguien con: - mínimo 6 meses de experiencia en reclutamiento y/o selección - estudiante universitario, técnico, tecnólogo y/o profesional en carreras como psicología, administración de empresas o afines (preferible) importante: salario de $2,625,000 horario de 46 horas semanales de...
Importante empresa del sector se encuentra en busqueda de en tecnologos en analisis de datos, para realizar funciones de recopilar información de diversas fuentes internas y externas • responsable de extraer y consolidar datos desde plataformas como crm, bases de datos, sistemas de gestión (como avaya, zendesk, salesforce, etc.), encuestas o archivos manuales, según los requerimientos operativos o del cliente. • garantizar la calidad, integridad y consistencia de los datos recopilados • antes de realizar cualquier análisis, debe validar que la información esté completa, actualizada, sin duplicidades y coherente con el comportamiento esperado. esta función asegura que las decisiones se tomen con base en información confiable. • identificar tendencias, patrones y relaciones relevantes en los datos • analizar el comportamiento histórico de indicadores y variables claves para detectar oportunidades, alertas o comportamientos atípicos. esto puede incluir segmentación por campañas, turnos, agentes, etc. salario: 1.673.500 + prestaciones + aux transporte 200.000 horario: lunes - sabado horario de oficina la empresa dar ayuda temporal s.a, cumplimos con todas las regulaciones legales pertinentes, como la ley 1581 de 2012, por medio de la cual protegemos los datos personales de cada uno de los aspirantes. para nosotros es importante que los participantes a nuestros procesos de selección tengan presente que, nunca se solicitará rubro económico alguno para la consecución de un empleo....
Sé parte de un equipo que no solo trabaja, sino que transforma. en konecta, nos enorgullece ser experiencemakers, donde el talento se une a la innovación para lograr resultados extraordinarios. serás responsable de entrenar asistentes virtuales (chatbot y voicebot) en cualquier plataforma cloud utilizada en la organización, asegurando su correcta configuración, aprendizaje continuo y optimización. adaptar su desempeño a las necesidades del servicio, identificando oportunidades de mejora a partir de interacciones en vivo y análisis de datos alineados a los requerimientos del cliente corporativo. esta es tu oportunidad para unirte a un equipo que crea experiencias que transforman. ¿qué necesitas? estudios: -educación mínima: mínimo profesional en administración, ingeniería de sistemas o afines. experiencia: mínimo haber sido desarrollador(a) de chatbots o afines por al menos 2 años, con manejo en lenguajes de programación de chatbots, con experiencia en entrenamiento para el desarrollo de agentes de conversación interactivos e inteligentes. conocimientos: desarrollo de chatbots y/o voicebot conocimiento en modelos de ia metodologías de proyectos (pmo - scrum ) conocimiento en alguna plataforma de desarrollo de asistentes virtuales low code(chatbots y voicebot) ej: cari ai, wolkvox, genesys, avaya etc - deseable ¿qué ofrecemos? tendrás contrato a término indefinido. todas las prestaciones de ley. excelente ambiente laboral, estabilidad, aprendizaje y oportunidades de crecimiento. tenemos fondo de empleados para que cumplas tus sueños y metas financieras. si t...
Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: support direct customer support teams, business partners and customers globally to address the related product issues and resolve high-level issues acting as a level 2. maintain quality and on-going internal and external communication throughout your analysis. provide high level of support and minimize r&d escalations. prioritize daily missions/cases and mange critical issues and situations. contribute to the knowledge base, document troubleshooting and prob...
Associate principal - unified communications engineer join to apply for the associate principal - unified communications engineer role at unisys associate principal - unified communications engineer 1 week ago be among the first 25 applicants join to apply for the associate principal - unified communications engineer role at unisys get ai-powered advice on this job and more exclusive features. what success looks like in this role what success looks like in this role job description: candidate should have in-depth knowledge of unified communication and collaboration (ucc) in cloud based platform like microsoft teams and zoom. candidate will be responsible providing tier2/3 support for uc and assisting with advanced troubleshooting. technical expertise should have strong hands-on experience in complex enterprise unified communication platforms. should be able to provide tier2/3 support for all uc related issue. the candidate should be able provide technical troubleshooting to diagnose and resolve complex issues related to sip, rtp, voip, direct routing, operator connect and uc application. should have knowledge to perform packet analysis and debugging using tools like wireshark, sip tracing and logs analysis to identify and resolve technical problems the candidate should be able to reproduce issues in test environment to validate solution and escalate to vendor when necessary. the candidate should be able to test and validate new feature/firmware before rolling out globally. should have large-scale network design skills defining dial plans, call control...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropria...
Eseit, escuela superior de empresa, ingeniería y tecnología, forma parte de planeta formación y universidades, la red internacional de educación superior de grupo planeta. como red internacional, actuamos como sello de garantía tanto para estudiantes como instituciones al contar con el aval de formar parte de grupo planeta , el mayor grupo editorial y de entretenimiento en lengua española. nacimos con el objetivo de capitalizar el talento en áreas stem y conectarlo con el tejido empresarial y tecnológico. como institución educativa experta en dichos campos, tenemos la posibilidad de brindarle a nuestros estudiantes una experiencia educativa internacional, soportada bajo los estándares de planeta formación y universidades. nos diferenciamos del resto de instituciones por nuestra visión práctica y futurista de la educación y del tejido empresarial. nuestra manera de comprender la realidad permite que nuestros alumnos reciban una formación flexible y adecuada a los requerimientos profesionales del mercado. descripción de la oferta importante institución educativa requiere asesor comercial para ventas de programas de pregrado y posgrado. funciones: gestionar oportunidades de matrícula a través de llamadas salientes y seguimiento de leads interesados en los programas académicos de eseit. realizar llamadas de ventas con enfoque consultivo, brindando toda la información necesaria para que el estudiante se decida por la matrícula. superar objeciones y ofrecer soluciones a los estudiantes para asegurar que avancen en el proceso de matrícula. requisitos: título de bachillerato (se va...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the technical project leader (tpmo) role at sutherland sutherland bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants join to apply for the technical project leader (tpmo) role at sutherland company description sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! company description sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! job description key responsibilities & desired skills oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services the necessary organization, facilitation and leadership attributes to successfully satisfy customer and sutherland-generated requirements familiarity with managing procurement and tools such as ariba use of project management a...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide, bringing them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry, unlocking new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description sr. associates in this role get to: be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage, and correlate with non-adherence at consultant level. extend support: make real-time call outs on performance and staffing level to floor supervisors for appropriate action on non-adherin...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the technical support engineer lv2 role at sutherland sutherland bogota, d.c., capital district, colombia join to apply for the technical support engineer lv2 role at sutherland about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. company description about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable res...
Analista de reclutamiento bilingüe - teletrabajo (bogotá o medellín) ¡eres quien nos falta en top team! en tp buscamos un analista de reclutamiento que nos ayudará a realizar actividades efectivas para establecer el contacto entre tp y la base de candidatos asignada, utilizando interacciones comerciales que permitan el cumplimiento de las metas en cada cliente, negociaciones efectivas, gestión adecuada de recursos y alineación con la estrategia comercial definida y los parámetros de atención. esto es lo que harás: gestionar comercialmente al 100% de sus candidatos asignados día, siempre y cuando las herramientas tecnológicas se lo permitan. cumplir sus metas comerciales. seguir la rutina de ventas en cada contacto. cumplir con el proceso de calidad establecido (llamada, agendado, tipificaciones, satisfacción). utilizar efectivamente las herramientas comerciales y tecnológicas (icimis, avaya, aplicativo de reclutamientos, etc.). gestionar éticamente la información de los candidatos y los procesos de la compañía. auto gestionar los tiempos productivos. poner en práctica habilidades comerciales y de negociación. reportar actividades de la competencia y factores que impactan el resultado. reportar los monitoreos de salud y cursos de seguridad asignados por la compañía. el top team busca alguien con: mínimo 6 meses de experiencia en reclutamiento y/o selección. estudiante universitario, técnico, tecnólogo y/o profesional en carreras como psicología, administración de empresas o afines (preferible). condiciones: salario de $2,111,000. horario de 46 horas semanales de lunes a vier...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
Company description: sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! job description: key responsibilities & desired skills oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services the necessary organization, facilitation and leadership attributes to successfully satisfy customer and sutherland-generated requirements familiarity with managing procurement and tools such as ariba use of project management and collaboration solutions such as smartsheet (or equivalent), a working knowledge of sharepoint & webex skilled in networking (vpn/connectivity/access control), ivr, telecom, dialer, recording technologies (vendors & products) prior experience in the bpo infrastructure and/or technology operations preferred knowledge of avaya and genesys as well as omnichannel technology platforms is a must experience with oci, azure, coral active, cisco ucce, google cloud, and gke or similar technologies would be an asset project management responsibilities: oversee all communications throughout each project manage it, telecom, and development resources to completing voice and data-based requirements document and execute upon specific requirements associated with new pro...
At optum global advantage, we built an entire organization around one giant objective; make the health system work better for everyone. so when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. optum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. for you, that means working on high performance teams against sophisticated challenges that matter. optum, incredible ideas in one incredible company and a singular opportunity to do **your life’s best work. **sm** as a workforce reporting analyst at optum you will be responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. collaborates with business leaders, finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. delivers value through actionable insight addressing operation workforce r...
Software developer 4-220004xp **applicants are required to read, write, and speak the following languages**: english, spanish **preferred qualifications** **poc engineer sbc - job description** **a sw engineer is a person who collaborate with cgbu staff members to build, test and support several technologies used by business unit. responsibilities include analyzing process flows, consulting with clients, preparing design documents, taking part in project meetings, and supporting pre-sales staff. the person should demonstrate customer service skills, creativity, business analysis, strong communication abilities and must be excellent in maintaining good relationships. stay up-to-date with the latest industry trends and technologies should be necessary to be able to talk with arguments in front of the customers.** **- the consultant will be responsible for the poc implementation of solutions based on oracle/acme packet products like sbc, slb, srp, sm and ecb having as the key challenges to install, configure and demonstrate on different customers based on north america and latin america.** **- develops the technical documentation necessary to satisfy clients requirements related with oracle cgbu products and cloud solutions (design document, test plans, etc.).** **- works closely with sales consultant members to analyze customer technical environments and to participate in strategic selling initiatives by providing high quality responses to technical needs and concerns.** **- develops relationships and instills confidence with customer’s technical management, as we...
**descripción empresa**: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. **funciones del cargo**: importante empresa del sector de servicios, requiere para su equipo de trabajo personal con formación profesional o tecnólogo/a titulado o estudiante desde 8 semestres en adelante, para ocupar el cargo de analista de workforce, que cuente con mínimo 2 años de experiência en cargos similares, que impliquen el modelamiento de datos para la construcción pronósticos y planificación de recursos, preferiblemente en contact center. **misión del cargo**: garantizar el proceso de planificación de recursos humanos en tiempo real, a corto y mediano plazo, mediante herramientas de wfm y plantillas de dimensionamiento, considerando todas las variables que impacten los acuerdos de níveles de servicio pactados en el contrato de la cuenta asignada. **funciones específicas**: - construir y programar la malla de turnos del personal, garantizando la cobertura de horario y acuerdos de servicio. - analizar la rotación y ausentismo, tomando acciones para evitar impacto en el servicio. - divulgar la malla de turnos, garantizando el cumplimiento de las políticas de turnos de la compañía. - construir la curva de tráfico a corto y mediano plazo, proyectan...
Descripción de la oferta **descripción**: responsable de la búsqueda constante de clientes potenciales en el segmento de cuentas nombradas. presentación de propuestas económicas y seguimiento respectivo. **requisitos**: profesional en mercadotecnia, publicidad y mercadeo, administración de empresas, ingeniería electrónica, telecomunicaciones, de sistemas o carrera afín. experiência en comercialización de soluciones cloud, cisco, oracle, genesys, avaya, siebel, micrrosoft. experiência en puesto similar de 2 años, en empresas de tecnología o telecomunicaciones. inglés intermedio. poseer excelentes habilidades sociales **conocimientos**: - Área de telecomunicaciones - relacionamiento con clientes - venta y postventa **condiciones laborales**: - lugar de trabajo: colombia - tipo de contrato: indefinido - salario: a convenir según experiência - beneficios: entrenamiento continuo postularme ahora ciberc se especializa en el diseño, comercialización, implementación e integración de soluciones avanzadas de ti, servicios de misión crítica, aplicaciones basados en la nube, soluciones de transformación digital, desarrollo e implementación de soluciones propietarias, así como servicios de consultoría de alto nível, monitoreo y soporte técnico. convirtiéndose en uno de los integradores más destacados de la región invirtiendo en recursos humanos e infraestructura tecnológica, lo que le ha permitido asegurar los mejores servicios y mantenimiento de soporte técnico con altos estándares de calidad y servicio gracias al apoyo de los fabricantes. ver todo...
Descripción de la empresa about o-i remember the last time you opened a bottle of champagne? a cold beer after a hard day's work or a bottle of sparkling mineral water to quench thirst? well, we probably did it. we are o-i and we love to be the ones who manufacture the most glass containers in the world. o-i has more than a century of experience in making pure, sustainable, brand-building glass containers for many of the world's best-known food and beverage manufacturers. we are proud to offer high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. descripción del empleo the role is part of the enterprise global networks & telecommunications function, and responsible for the global implementation, operation of all voice, data and network related services for o-i administrative and manufacturing functions. the services include but are not limited to the local area networks, wide area network, routers/switches, wireless network, video conference systems and voice systems at every o-i site around the world. provides mainly a support function to all global projects such as: network tech refreshes, devices lifecycle management and new solutions requested by the business. this role is also supporting all activities managed by the seniors. **requisitos**: - collaborating with other global it operational support groups, both locally and globally - maintaining awareness and commitment to employment and legislative responsibilities in relation to workplace safety, discrimination, hr policies, quality and the...
Sutherland is looking for someone analytical and attentive to join us as **analyst in work force management.** the analyst in work force management will be responsible in building schedule plans for assigned programs and monitoring efficiency of schedules. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! work force management analyst gets to: **be the expert**: study historical trends and actual shrinkage to change & adapt scheduling plans; ensure scheduling efficiency **extend support**: plan team activities such as meetings, trainings, and coaching sessions **strengthen relationships**: participate in team calls to understand the project objectives, seek relevant clarifications and respond appropriately to client queries **set the path to success**: design the research framework approach on the basis of preliminary research and allocate responsibilities **qualifications**: - 1-2 years of reporting experience in the same capacity - knowledge in cms avaya and other wfm tools - proficiency ms excel or google sheets - attention to details - excellent communication skills. able to communicate with stakeholders and clients confidently using the english language - strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - reliability in following through with commitments and responsibilities - ability to innovate and deploy data-driven business solutions - ...
**client support team lead** **bogota, colombia** **only cvs submitted in english will be considered** **the opportunity**: recently combined with anthology, blackboard offers the largest edtech ecosystem on a global scale, supporting over 150 million users in 80 countries. the company’s mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals. we believe in the power of a truly diverse and inclusive workforce. as we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company. our client support team has a proven track record of delivering high quality technical support to our customer base. the client support team lead will play an integral role in the success of this group. specific responsibilities will include: - generating reports to monitor css case load for effective assignment - continually monitoring all learn -l1 queues and disseminating created cases out of the queue to tier i personnel based on their skill set on topic and capacity - creating avaya and schedule rotation, which includes weekends - during the assignment process, reviewing every case for severity, case flow information, and quality of work and documentation. resolving when feasible or offering advice on next steps where possible - assigning mentors to new hires and people who require it. following up on these mentorships - working with the tier i team to ensure proper training is ongoing, pro...
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