Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: importante empresa dedicada a actividades auxiliares relacionadas con servicios financieros, busca incorporar a su equipo de trabajo personal con formación técnico/a tecnólogo/a o profesional en áreas afines a sistemas, que cuente con mínimo 1 año de experiencia en dominio de herramientas de análisis de datos, manejo de plataformas de marcación automática y sistemas de gestión, manejo de herramientas como power bi, y excel avanzado. misión del cargo: asegurar la correcta aplicación de lineamientos legales y estratégicos en la recuperación de cartera dentro del proyecto mediante el monitoreo y análisis del desempeño operativo, la generación de reportería y la gestión de alertas, garantizando eficiencia en los procesos de cobro y cumplimiento de metas. funciones específicas: • analizar en tiempo real los principales indicadores de gestión en cobranzas (rpc, cpc, ptp, tmo, entre otros). • elaborar y actualizar dashboards operativos diarios con kpis críticos para la toma...
* descripción empresa: somos más de 90 mil personas que, día a día, dedicamos nuestra pasión y energía a cumplir nuestro propósito de “simplificar y disfrutar más la vida”. propósito que hoy vive a través de nuestro ecosistema físico y digital en todas nuestras empresas (falabella retail, sodimac, ikea, tottus, mallplaza, falabella inmobiliario, falabella.com, linio, falabella financiero, banco falabella, falabella soriana, seguros falabella, fazil, fpay y falabella corporativo) y países (argentina, brasil, chile, china, colombia, india, méxico, perú y uruguay). valoramos las distintas miradas porque entendemos que la diversidad es la clave de nuestra innovación. queremos ir más allá de cualquier límite, desafiarnos constantemente, divertirnos haciendo lo que nos gusta y dejar huella en lo que hacemos. y sabemos que existe una forma de hacerlo: como un solo equipo. conoce más oportunidades para vivir la #experienciafalabella en https://muevete.falabella.com/ * misión del cargo: coordinar y dirigir la gestión del back office de los agentes que dan soporte a peticiones, quejas y reclamos asociados por los clientes * funciones del cargo: velar por el cumplimiento del sla, productividad, satisfacción del cliente y calidad, grupal e individual del equipo. asegurar la asignación diaria de los casos que ingresar a la cola del equipo (asegurar el control del backlog). gestionar los agentes del equipo por ranking y validar porque se cumplan los parámetros de calidad. asegurar la correcta capacitación (inicial y continua) de los agentes en base al feedback de calidad. destrabar p...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. - senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsibilities of the role include (but not limited to) - working alongside sales account executives to provide technical and consulting expertise regarding the genesys solutions: - managing...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. - senior solution consultant genesys is currently recruiting for a senior solution consultant to join our pre-sales team. the solutions consultant works with the sales account executives on developing new business across all genesys product lines. the solutions consultant works in a consultative role to understand customer needs and map them to genesys software, services, and consulting offerings delivered in a holistic solution. this client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including c-level decision makers. key responsibilities: responsibilities of the role include (but not limited to) - working alongside sales account executives to provide technical and consulting expertise regarding the genesys solutions: - managing...
Sé parte de un equipo que no solo trabaja, sino que transforma. en konecta, nos enorgullece ser experiencemakers, donde el talento se une a la innovación para lograr resultados extraordinarios. serás responsable de entrenar asistentes virtuales (chatbot y voicebot) en cualquier plataforma cloud utilizada en la organización, asegurando su correcta configuración, aprendizaje continuo y optimización. adaptar su desempeño a las necesidades del servicio, identificando oportunidades de mejora a partir de interacciones en vivo y análisis de datos alineados a los requerimientos del cliente corporativo. esta es tu oportunidad para unirte a un equipo que crea experiencias que transforman. ¿qué necesitas? estudios: -educación mínima: mínimo profesional en administración, ingeniería de sistemas o afines. experiencia: mínimo haber sido desarrollador(a) de chatbots o afines por al menos 2 años, con manejo en lenguajes de programación de chatbots, con experiencia en entrenamiento para el desarrollo de agentes de conversación interactivos e inteligentes. conocimientos: desarrollo de chatbots y/o voicebot conocimiento en modelos de ia metodologías de proyectos (pmo - scrum ) conocimiento en alguna plataforma de desarrollo de asistentes virtuales low code(chatbots y voicebot) ej: cari ai, wolkvox, genesys, avaya etc - deseable ¿qué ofrecemos? tendrás contrato a término indefinido. todas las prestaciones de ley. excelente ambiente laboral, estabilidad, aprendizaje y oportunidades de crecimiento. tenemos fondo de empleados para que cumplas tus sueños y metas financieras. si t...
Job description the wfm professional services engineer has the following duties: installation and configuration of nice software solutions at customer’s site and cloud platforms, while following defined methodology, processes, system requirements and customer specific needs. resolve technical issues related to application implementation and supports trouble shooting of product functionality. integrate nice software solutions to customer’s information technologies (ldap, sso, acd vendors, hr platforms). perform acceptance test to ensure that all components of the technical architecture are properly implemented. provide technical support and technical quality control throughout all stages of the projects. contribute to work plan creation and specification. qualifications must have a minimum of 1 years of proven experience with 2 of the 5 technical areas below or 3 years of proven experience with only 1 of the areas. nice solutions : • experience with the installation and integration of nice wfm solutions into customer environments. • experience with iex/nice advanced solutions – forecasting/scheduling, ldap, sso, acd integrations, db migrations, smart sync, disaster recovery or ha solutions server technology: • redhat linux is a must: configuration, navigation, and terminology. • windows server is desirable • apache. •active directory, security policies, hardening, encryption. • virtual servers - vmware, vmotion • authentication: ldap, sso. • batch & ps scripting is desirable. sql technology: • microsoft sql server/oracle/postgresql configuration. • maintenance – backups...
Get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual team leader wfm. the tl plays a crucial role in overseeing the day-to-day operations of the team. this position requires strong leadership skills, a deep understanding of workforce management principles, and the ability to effectively coordinate and optimize staffing resources. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field, with at least 1-3 years in a leadership or supervisory role. • minimum experience as rta: 1 year. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong leadership and team management skills, with the ability to motivate and inspire team members. • excellent communication and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels. • analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions. • ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously. • english level (oral and writing): b2 job responsibilities: • lead and manage a team of workforce management analysts, ensuring their productivity and effectiveness i...
Company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. we are seeking a helpdesk technician with a strong english level to join our team. this role focuses on mobile app development and backend support for scalable and high-performing applications. position title: mid helpdesk technician location: hybrid - medellin what you will be doing: configure and support windows pcs, ios, and android devices remotely, ensuring seamless operations. maintain and troubleshoot pos hardware peripherals, including printers and scanners, to ensure functionality at all franchise locations. manage and provide support for ubiquiti wired and wireless networking equipment, enhancing network reliability. troubleshoot and support digital signage equipment and android media players. support store voip telephones, ensuring operational communications. install, configure, and support microsoft windows iot to optimize system operations for end users. provide technical support for in-house applications, such as pos order entry, order production, and store management systems. assist with the deliver...
3 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. direct message the job poster from igt solutions team lead - talent aquisition group at igt solutions real time analyst (rta-wfm) bogota, columbia 24*7 wfo location: bogota description of the role: • the real-time analyst plays a vital role in the workforce management (wfm) team, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. candidate´s qualifications and knowledge: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • english level b2 (oral and writing). • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities as an rta: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportuniti...
Sutherland bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the technical project leader (tpmo) role at sutherland sutherland bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants join to apply for the technical project leader (tpmo) role at sutherland company description sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! company description sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! job description key responsibilities & desired skills oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services the necessary organization, facilitation and leadership attributes to successfully satisfy customer and sutherland-generated requirements familiarity with managing procurement and tools such as ariba use of project management a...
En el #equipodespegar somos un grupo de grandes profesionales dedicados a crear las mejores experiencias para que los viajes enriquezcan la vida de las personas. trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. #equipodespegar es crecer, desarrollarse, proponerse un objetivo y no parar hasta alcanzarlo. innovamos, creamos, aprendemos de los errores, y así, nos consolidamos como la plataforma de viajes más importante de latinoamérica. resolvemos problemas complejos y desarrollamos nuevas soluciones de base tecnológica para estar a la vanguardia de la industria de viajes. tenemos un nuevo desafío para quienes : son protagonistas de su desarrollo profesional y buscan potenciar al máximo su talento. son centralizadores de información y aspiran a generar soluciones de alta calidad. son pushers por naturaleza y se dedican a hacer que las cosas pasen. son exigentes, competitivos, no se conforman con cumplir y buscan superarse constantemente. nos encontramos en la búsqueda de un real time analyst para ser parte de nuestra dirección de operaciones, ¿qué desafíos te esperan? monitorear en tiempo real los indicadores clave del dashboard de servicios en nuestros canales de atención (omnichannel), identificando desviaciones y alertas. gestionar acciones de mitigación junto a nuestras operaciones internas y proveedores externos en toda la región. escalar oportunamente incidentes y desviaciones críticas a jefaturas y gerencias, colaborando en la gestión de contingencias. proponer mejoras en la visualización y com...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
Company description: sutherland is seeking an attentive and goal-oriented professional to join us as a technical project manager for client launches. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have strong infrastructure project management skills and the client launch experience to help us succeed, we want to work with you! job description: key responsibilities & desired skills oversee multiple project activities associated with the onboarding of major clients, and migrating existing clients to new products and services the necessary organization, facilitation and leadership attributes to successfully satisfy customer and sutherland-generated requirements familiarity with managing procurement and tools such as ariba use of project management and collaboration solutions such as smartsheet (or equivalent), a working knowledge of sharepoint & webex skilled in networking (vpn/connectivity/access control), ivr, telecom, dialer, recording technologies (vendors & products) prior experience in the bpo infrastructure and/or technology operations preferred knowledge of avaya and genesys as well as omnichannel technology platforms is a must experience with oci, azure, coral active, cisco ucce, google cloud, and gke or similar technologies would be an asset project management responsibilities: oversee all communications throughout each project manage it, telecom, and development resources to completing voice and data-based requirements document and execute upon specific requirements associated with new pro...
2 days ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual real time analyst, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. • to have experience as analyst 1+ year is a plus. job responsibilities: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportunities for improvement in staffing and scheduling. • prov...
**area**: **engineering** **deadline for applying**: **9/5/2024** **company**: **082** **what are we looking for?** stem talent in the bbva group: what we offer you? - you will be part of a team of more than 22.000 technology and data experts, in 25 countries, whose aim is to take the bank further thanks to technology. - you will participate in one of the close to 1,800 cutting-edge technology projects that we implement annually with a positive impact on 85 million people. - you will work with a wide range of technologies, from the most experienced to the most disruptive: 46 different programming languages, 201 development platforms, etc. - you will collaborate with our main tech partners - microsoft, google, aws, salesforce, ibm, redhat, telefonica, cisco, genesys, etc. - you will carry out innovative projects in areas such as development, architecture, security, infrastructure and data. more information. - you will learn by working in your project, you will work with referents and you will have access to the entire bbva training offer and to the ninja project, a gamified training platform with a community of more than 11,000 participants with more than 2,000 talks, 1,300 workshops and 48 hackathons held. - we have a flexible and balanced working environment, where we encourage work-life balance through our "work better. enjoy life" plan. hybrid work model will be available for this position. about you insert the profile description here your experience insert the profile requirements here **overview** overview insert here the description of the a...
**descripción empresa**: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. **funciones del cargo**: importante empresa del sector de servicios, requiere para su equipo de trabajo personal con formación profesional o tecnólogo/a titulado o estudiante desde 8 semestres en adelante, para ocupar el cargo de analista de workforce, que cuente con mínimo 2 años de experiência en cargos similares, que impliquen el modelamiento de datos para la construcción pronósticos y planificación de recursos, preferiblemente en contact center. **misión del cargo**: garantizar el proceso de planificación de recursos humanos en tiempo real, a corto y mediano plazo, mediante herramientas de wfm y plantillas de dimensionamiento, considerando todas las variables que impacten los acuerdos de níveles de servicio pactados en el contrato de la cuenta asignada. **funciones específicas**: - construir y programar la malla de turnos del personal, garantizando la cobertura de horario y acuerdos de servicio. - analizar la rotación y ausentismo, tomando acciones para evitar impacto en el servicio. - divulgar la malla de turnos, garantizando el cumplimiento de las políticas de turnos de la compañía. - construir la curva de tráfico a corto y mediano plazo, proyectan...
En el **#equipodespegar** somos un grupo de grandes profesionales dedicados a crear las mejores experiências para que los viajes enriquezcan la vida de las personas. trabajamos en equipo, nos involucramos, no nos da miedo equivocarnos y siempre vamos por más. **#equipodespegar** es crecer, desarrollarse, es proponerse un objetivo y no parar hasta alcanzarlo. innovamos, creamos, aprendemos de los errores, y así, nos consolidamos como la plataforma de viajes más importante de latinoamérica. resolvemos problemas complejos y desarrollamos nuevas soluciones de base tecnológica para estar a la vanguardia de la industria de viajes. **tenemos un nuevo desafío para quienes**: - son protagonistas de su desarrollo profesional y buscan potenciar al máximo su talento. - son centralizadores de información y aspiran a generar soluciones de alta calidad. - son pushers por naturaleza y se dedican a hacer que las cosas pasen. - son exigentes, competitivos, no se conforman con cumplir y buscan superarse constantemente. nos encontramos en la búsqueda de un **real time analyst**para ser parte de nuestra dirección de operaciones, que desafíos te esperan? monitorear en tiempo real los indicadores clave del dashboard de servicios en nuestros canales de atención (omnichannel), identificando desviaciones y alertas. - gestionar acciones de mitigación junto a nuestras operaciones internas y proveedores externos en toda la región. - escalar oportunamente incidentes y desviaciones críticas a jefaturas y gerencias, colaborando en la gestión de contingencias. - proponer mejoras e...
Build something new with a world-class team. at genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. your potential is waiting; why are you? genesys is looking for a highly motivated, talented senior graphic designer to join our growing team. as part of the brand creative team, you’ll keep the genesys brand consistent while keeping it fresh. with several years of design under your belt, you have great time management and communication skills. you can execute with mínimal direction. you are a team player, leader and take direction graciously, but stand up for your ideas diplomatically. **responsibilities**: - highly professional with the ability to deliver solid work on tight deadlines - create conceptual designs that communicate complex ideas effectively. - listening to design needs, coming up with ideas, and communicating them to clients and other members of the team. - plan production schedules for the various steps in the design process; analyzes project development costs and develop project budgets and workflow for multiple concurrent projects; participate in production and/or marketing planning group sessions and meetings. - carry design projects from concept through completion. - conduct creative consultations with employees at all levels of the organization. - stay up to date with industry trends and how they can elevate the genesys brand. - ensure design files and image libraries are organized consistently. - demonstrate the ability to think creatively. - great...
Descripción de la oferta **descripción**: responsable de la búsqueda constante de clientes potenciales en el segmento de cuentas nombradas. presentación de propuestas económicas y seguimiento respectivo. **requisitos**: profesional en mercadotecnia, publicidad y mercadeo, administración de empresas, ingeniería electrónica, telecomunicaciones, de sistemas o carrera afín. experiência en comercialización de soluciones cloud, cisco, oracle, genesys, avaya, siebel, micrrosoft. experiência en puesto similar de 2 años, en empresas de tecnología o telecomunicaciones. inglés intermedio. poseer excelentes habilidades sociales **conocimientos**: - Área de telecomunicaciones - relacionamiento con clientes - venta y postventa **condiciones laborales**: - lugar de trabajo: colombia - tipo de contrato: indefinido - salario: a convenir según experiência - beneficios: entrenamiento continuo postularme ahora ciberc se especializa en el diseño, comercialización, implementación e integración de soluciones avanzadas de ti, servicios de misión crítica, aplicaciones basados en la nube, soluciones de transformación digital, desarrollo e implementación de soluciones propietarias, así como servicios de consultoría de alto nível, monitoreo y soporte técnico. convirtiéndose en uno de los integradores más destacados de la región invirtiendo en recursos humanos e infraestructura tecnológica, lo que le ha permitido asegurar los mejores servicios y mantenimiento de soporte técnico con altos estándares de calidad y servicio gracias al apoyo de los fabricantes. ver todo...
**why neuraflash**: at neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we've earned the distinction of being salesforce's #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you're ready to make your mark in the ai space, neuraflash is the place for you. **responsibilities**: - work closely with a solution architect to deliver successful contact center solutions...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. job description: the goal of this csm role is to establish a life-long relationship between genesys and genesys’ customers in the commercial and mid-market segment by advising and equipping them to achieve their customer experience (cx) vision. department & team: customer success reports to: sr manager customer success location: colombia summary: positions in this job family specialize in using deep industry and business process to increase genesys' product adoption and utilization. activities include: - identifying and supporting client satisfaction and retention activities, as well as opportunities for additional revenue through upselling and cross-selling; - handling escalations and coordinating across other functional areas to ensure customer needs are met; - building post-sales relationships with...
Acerca de nuestro cliente multinacional de tecnología descripción buscamos un profesional altamente calificado para liderar la transformación de servicios de atención al cliente mediante la implementación de soluciones de contact center en la nube, específicamente con la plataforma genesys cloud. esta persona será responsable de la planificación, ejecución y entrega exitosa de proyectos de transformación tecnológica, asegurando la alineación con los objetivos estratégicos del negocio y la mejora de la experiencia del cliente. - liderar la implementación de genesys cloud como plataforma de contact center en la nube. - gestionar el ciclo completo del proyecto: planificación, ejecución, monitoreo, control y cierre. - coordinar equipos multidisciplinarios (ti, operaciones, experiencia del cliente, proveedores). - identificar y gestionar riesgos, problemas y dependencias del proyecto. - asegurar la adopción del cambio organizacional y la capacitación de los usuarios finales. - supervisar la integración de genesys cloud con sistemas existentes (crm, erp, etc.). - garantizar el cumplimiento de los kpis del proyecto (tiempo, costo, calidad, satisfacción del cliente). - actuar como punto de contacto principal entre stakeholders internos y externos. perfil buscado (h/m) - título universitario en ingeniería, sistemas, telecomunicaciones, administración o afines. - experiencia comprobada (5+ años) liderando proyectos de transformación digital o tecnológica. - conocimiento profundo de plataformas de contact center, especialmente genesys cloud cx. - certificaciones en gestión de p...
**¡si te gustan los desafíos, tienes un perfil comercial y te gustaría desarrollarte en un equipo dinámico, esta es tu oportunidad! ** en universal assistance, importante empresa multinacional líder en asistencia al viajero, nos encontramos en la búsqueda de un/a **ejecutivo comercial**. para sumar al equipo. **¿cuáles serán tus desafíos? ** - cumplir los presupuestos de ventas establecido. - mantener de forma activa y efectiva la asesoría de clientes asignados, a través de los canales virtuales y telefónico. - realizar gestión comercial virtual para los clientes asignados. - realizar prospección para captar nuevas ventas con los clientes actuales o nuevos. - negociar y renegociar productos y tarifas acordes con cada tipo de cliente en función de su potencial de venta. - capacitar la fuerza de ventas de los clientes para la correcta comercialización de los productos de asistencia de la compañía. - realizar seguimiento a los presupuestos de ventas mensuales de su portafolio de clientes - generar estrategias comerciales puntuales para cada cliente que permita alcanzar la meta individual de ventas. - realizar seguimiento de las cotizaciones - soportar el recaudo de cartera en aquellos casos con mora mayor a 30 días. - participar en la realización de eventos de turismo, ferias y workshops en representación de la compañía. - participar en las reuniones generales/comerciales virtuales o presenciales, así como realizar a tiempo las capacitaciones y cursos de entrenamiento propuestos por la compañía en las plataformas universal trainning y linkedin learning. - dem...
**¡si te gustan los desafíos, tienes un perfil comercial y te gustaría desarrollarte en un equipo dinámico, esta es tu oportunidad!** en universal assistance, importante empresa multinacional líder en asistencia al viajero, nos encontramos en la búsqueda de un/a **ejecutivo comercial**. para sumar al equipo. **¿cuáles serán tus desafíos?** - cumplir los presupuestos de ventas establecido. - mantener de forma activa y efectiva la asesoría de clientes asignados, a través de los canales virtuales y telefónico. - realizar gestión comercial virtual para los clientes asignados. - realizar prospección para captar nuevas ventas con los clientes actuales o nuevos. - negociar y renegociar productos y tarifas acordes con cada tipo de cliente en función de su potencial de venta. - capacitar la fuerza de ventas de los clientes para la correcta comercialización de los productos de asistencia de la compañía. - realizar seguimiento a los presupuestos de ventas mensuales de su portafolio de clientes - generar estrategias comerciales puntuales para cada cliente que permita alcanzar la meta individual de ventas. - realizar seguimiento de las cotizaciones - soportar el recaudo de cartera en aquellos casos con mora mayor a 30 días. - participar en la realización de eventos de turismo, ferias y workshops en representación de la compañía. - participar en las reuniones generales/comerciales virtuales o presenciales, así como realizar a tiempo las capacitaciones y cursos de entrenamiento propuestos por la compañía en las plataformas universal trainning y linkedin learning. - demás fun...
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