Position summary ensure staff is working together as a team to ensure optimum service and that guest needs are met. inspect grooming and attire of staff, and rectify any deficiencies. complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. inspect storage areas for organization, use of fifo, and cleanliness. complete scheduled inventories and stock and requisition necessary supplies. monitor dining rooms for seating availability, service, safety, and well being of guests. complete work orders for maintenance repairs. assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the guarantee of fair treatment/open door policy process. follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. speak with others using clear and professional language. develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other emp...
Customer service analyst location co-barranquilla posted date 19 hours ago(12/13/2023 2:20 pm) job id 2023-3010 # positions 29 category business support job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity responsibilities • answer customer calls regarding client services (passports and visas) • meet all agent kpi’s including call efficiency, quality, quantity, and nps customer satisfaction scores. • treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. • walk customers through the process and educate them on the requirements. • educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. • resolve customer concerns through a one call resolution vision. • listen carefully to our customers to ensure appropriate responses. • tactfully handle upset customers with empathy. • mirror service offerings to travel needs – offer upgrades/downgrades appropriately. • communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. • input all concerns or suggestions for company follow-up, as well as survey responses. • adhere to department guidelines when servicing our customers. • complete the necessary follow-up actions to notify the a...
The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities 1. answer customer calls regarding client services (passports and visas). 2. meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. 3. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. 4. walk customers through the process and educate them on the requirements. 5. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. 6. resolve customer concerns through a one call resolution approach. 7. listen carefully to our customers to ensure appropriate responses. 8. tactfully handle upset customers with empathy. 9. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. 10. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. 11. input all concerns or suggestions for company follow-up, as well as survey responses. 12. adhere to department guidelines when servicing our customers. 13. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. 14. notify management of problems or trends and provide feedback both via emai...
The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities answer customer calls regarding client services (passports and visas). meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. walk customers through the process and educate them on the requirements. educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. resolve customer concerns through a one call resolution approach. listen carefully to our customers to ensure appropriate responses. tactfully handle upset customers with empathy. mirror service offerings to travel needs – offer upgrades/downgrades appropriately. communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. input all concerns or suggestions for company follow-up, as well as survey responses. adhere to department guidelines when servicing our customers. complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. notify management of problems or trends and provide feedback both via email and noting customer accounts. transfer calls to...
Join our team as a legal intake specialist at bush & bush law group! bush & bush law group is a leading personal injury law firm dedicated to fighting for the rights of our clients. we are seeking a dedicated and compassionate legal intake specialist [english/spanish - bilingual] to be the first point of contact for potential clients. this role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed. the ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others. requirements key responsibilities: 1. inbound call management: - professionally handle incoming calls from clients involved in auto accidents - gather essential information regarding the accident and potential legal representation needs. - demonstrate empathy and understanding while maintaining a high level of professionalism. 1. client interaction: - communicate effectively with clients to explain legal processes and procedures. - provide information about the firm's services and answer client queries. - collect and document relevant details to assist attorneys in evaluating cases. 1. multi-tasking: - manage multiple tasks simultaneously in a fast-paced environment. - efficiently navigate and update electronic systems while engaging with clients on the phone. - prioritize and address urgent client needs promptly. 1. document management: - maintain accurate and confidential client records in compliance with legal standards. - organize and updat...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Who we are & what we do genuine school is a k-12 online school founded as a startup, with over 500 students from colombia, peru, ecuador, chile, brazil, and mexico. our mission is to provide high-quality bilingual education that is accessible from anywhere in the world, transforming the lives of thousands of students and shaping the future of latin america. we are looking for detail-oriented, organized, and proactive individuals who thrive in a dynamic and multicultural learning environment. our motto: "to know how to do and to know how to be." you're our perfect candidate if: - you have a technical or technological degree in administration, pedagogy or a related field, or you're currently studying or recently graduated - you are fluent in english (b2 spoken and written), portuguese is a plus. - you have knowledge of education and academic processes. - you are highly proficient in microsoft office (teams, excel, and one note). - you can prepare memos, letters, academic documents, and organize correspondences efficiently. - you live in bogota, colombia responsibilities: - schedule meetings in teams, send emails with meeting invitations, and confirm attendance at meetings. - update records and documents, including spreadsheets, follow-ups, reports, and organized documentation. - send reminders and draft announcements. - handle study certificate requests from families throughout the school year or upon student withdrawal. - coordinate with the homeroom teacher to complete school background forms and other required documents. your expertise in a nutshell: - a d...
The customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities - answer customer calls regarding client services (passports and visas). - meet all agent kpis including call efficiency, quality, quantity, and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passports. - resolve customer concerns through a one call resolution approach. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact, and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email an...
Job title: a talented professional is required to provide exceptional customer service and support. the ideal candidate will possess excellent communication skills, a genuine interest in helping others, and the ability to work well under pressure. "> about this role: this position involves providing high levels of customer satisfaction and performance in a fast-paced environment. the successful candidate will be able to handle multiple assignments, adapt to change, and meet the demands of a dynamic work environment. ] - the primary responsibility of this role is to provide customer service and support. - the ideal candidate will have excellent communication skills and be able to work well with customers and internal personnel. - traits such as empathy, tact, and procedural knowledge are essential for success in this position. - the selected candidate will be able to mirror service offerings to travel needs and communicate effectively with customers inside and outside the company. - this role requires the ability to resolve customer concerns through one call resolution vision. - maintenance of detailed records and reports is also necessary. - this position requires collaboration with other departments to meet customer satisfaction goals. requirements: we are seeking a highly skilled individual who possesses the following qualifications: ] - a minimum of 1-2 years of prior customer service/call center experience. - an english – spanish language (oral and writing 90 % or higher) (c1 or above) - excellent verbal and written communication skills. - a high school diplom...
Job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities - answer customer calls regarding client services (passports and visas) - meet all agent kpi's including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and noti...
2 weeks ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. join our team as a legal intake specialist at bush & bush law group! bush & bush law group is a leading personal injury law firm dedicated to fighting for the rights of our clients. we are seeking a dedicated and compassionate legal intake specialist [english/spanish - bilingual] to be the first point of contact for potential clients. this role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed. the ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others. requirements key responsibilities: inbound call management: professionally handle incoming calls from clients involved in auto accidents gather essential information regarding the accident and potential legal representation needs. demonstrate empathy and understanding while maintaining a high level of professionalism client interaction: communicate effectively with clients to explain legal processes and procedures. provide information about the firm's services and answer client queries. collect and document relevant details to assist attorneys in evaluating cases. multi-tasking: manage multiple tasks simultaneously in a fast-paced environment. efficiently navigate and update electronic systems while engaging with clients on the phone. prioritize and address urgent client needs promptly. document management: maintain accura...
2 weeks ago be among the first 25 applicants join our team as a legal intake specialist at bush & bush law group! bush & bush law group is a leading personal injury law firm dedicated to fighting for the rights of our clients. we are seeking a dedicated and compassionate legal intake specialist [english/spanish - bilingual] to be the first point of contact for potential clients. this role plays a critical part in providing excellent customer service and ensuring that potential cases are effectively evaluated and processed. the ideal candidate will have exceptional communication skills, a strong understanding of the intake process, and a passion for helping others. requirements key responsibilities: inbound call management: professionally handle incoming calls from clients involved in auto accidents gather essential information regarding the accident and potential legal representation needs. demonstrate empathy and understanding while maintaining a high level of professionalism client interaction: communicate effectively with clients to explain legal processes and procedures. provide information about the firm's services and answer client queries. collect and document relevant details to assist attorneys in evaluating cases. multi-tasking: manage multiple tasks simultaneously in a fast-paced environment. efficiently navigate and update electronic systems while engaging with clients on the phone. prioritize and address urgent client needs promptly. document management: maintain accurate and confidential client records in compliance with legal sta...
22 hours ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. this range is provided by eyetastic services. your actual pay will be based on your skills and experience — talk with your recruiter to learn more. base pay range $120,000.00/yr - $150,000.00/yr direct message the job poster from eyetastic services ophthalmic recruiter @ eyetastic services | certified optician we are excited to welcome a dedicated and compassionate optometrist who will bring strong clinical skills, a genuine passion for innovative eye care, and a collaborative spirit to a growing team of eye care professionals. in this rewarding role, you can meaningfully impact patients' lives while working in a supportive and dynamic environment. this practice offers a competitive, full-time compensation package ranging from $120,000 to $150,000 annually, with ample opportunities for increased earnings based on performance. they believe in work-life balance and employee well-being, reflected in their generous pto allowance and health insurance stipend. they are eager to discuss additional benefits to ensure the perfect match for our ideal candidate. part-time employment options will also be considered! this position is an excellent opportunity for an optometrist who fosters a welcoming, patient-centered atmosphere and possesses exceptional communication skills. this practice seeks someone enthusiastic about growing with their team and building lasting relationships with their patients. apply today through the job board, send your cv/resume to steve gill at steve@ey...
Job description: responsibilities include: leading weekly children’s worship. providing vision and leadership for all aspects of the children’s ministry, including sunday school, children’s ministry, and other age-appropriate programs. using and implementing curriculum that is biblically sound, gospel-focused, and developmentally appropriate. building a biblical worldview for the students. recruiting, training, and supporting volunteer leaders and teachers. partnering with parents and families to support their role as primary spiritual leaders in the lives of their children. ensuring a safe and nurturing environment for all children participating in ministry programs. planning and coordinating special events and activities for children and families (vacation bible school, parents’ seminars, etc). collaborating with other ministry leaders and staff to create a cohesive and unified church ministry. managing the children’s ministry budget and resources effectively. position qualifications: he or she must possess a deep and vibrant personal faith in jesus christ, a firm grasp of reformed theology, and a genuine passion for discipling children and equipping parents to nurture the faith of their children at home. application deadline 07/31/2025 job type: full time salary range: $55k-$70k general information church/organization name contact name & contact info (480) 980-9856 church korean american presbyterian church (kapc) city, state columbia, md description of organization garden presbyterian church (gpc) is a korean-american church located in columbia, maryland, a naparc membe...
3 days ago be among the first 25 applicants work location: remote (applicants must be based in colombia) work type: full-time work hours: standard us pacific working hours applicants requirement: applicants should have a strong background in litigation, with management experience and proficiency in legal software applications such as litify/salesforce. about corebridge solutions corebridge solutions is at the forefront of the u.s. business services industry, specializing in legal support while also providing services in financial, medical, and marketing sectors. operating remotely from colombia, we partner with u.s. law firms and other businesses to enhance efficiency and achieve superior outcomes. we are seeking skilled individuals to join our team and contribute to our growth. job overview as a legal team lead , you will be responsible for overseeing a remote legal team, promoting a culture of high performance and continuous improvement. your expertise in litigation and proficiency in legal software applications such as litify/salesforce will be crucial in maintaining our standards of excellence in legal management. key responsibilities team leadership: lead and develop a remote legal team to foster professional growth and ensure high performance culture promotion: promote a culture of collaboration and continuous development within the team, suitable for a remote work environment document review: review legal documents for accuracy and compliance, ensuring all work meets high standards project oversight: oversee timely execution of...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs – offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - notify management of problems or trends and provide feedback both via email and no...
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