Senior business value specialist role is an exciting opportunity to create and deliver our vision for the future of experience delivery under a total experience vision. senior business value specialist we are seeking a dynamic, creative, resourceful, and motivated individual to join our team as a business value specialist, with a specific focus on the business value derived from ai-driven experience orchestration solutions. in this role, you will be an integral part of our efforts to assess, quantify, and communicate the impact of our cloud solutions on our clients' business objectives. if you have a passion for technology, customer experience, and driving tangible business outcomes, we encourage you to apply. about the job: as a business value specialist focused on the northern latam market, you will be responsible for connecting customer experience delivery requirements, to the vision of what is possible, and to the outcomes delivered by our platform and our marketplace platform and solutions. - you will work closely with clients and internal teams to understand their business challenges and objectives related to customer experience. - you will conduct thorough assessments to identify and evaluate the potential value of modern experience solutions in addressing these challenges. key responsibilities: - collaborate with clients and internal teams to understand their business challenges and objectives related to customer experience. - conduct thorough assessments to identify and evaluate the potential value of modern experience solutions in addressing these challen...
Job description we are seeking a genesys consultant specialist with experience in genesys cloud to join our team. this role involves understanding and analyzing client business processes to ensure the effective integration of new and existing technologies. the ideal candidate will be responsible for gathering and managing requirements, ensuring they are translated into solutions that meet the client's needs and maximize service quality. responsibilities: - map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes. - analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions. - evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals. - offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp. - understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document. - collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met. - maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made. - train the operations team, including executives and instructors, on the efficient use of developed applications. requirements: - degree in engineering: electronics, telecommunicat...
Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality. responsibilities: map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes. analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions. evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals. offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp. understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document. collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met. maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made. train the operations team, including executives and instructors, on the efficient us...
Teleperformance is looking for a genesys consultant specialist with experience in genesys cloud, responsible for understanding and analyzing client's business processes to ensure the effective integration of both new and existing technologies. this role is key to developing tailored solutions that add value for the client and deliver operational benefits to the organization. the individual will be responsible for gathering and managing requirements, ensuring these are translated into solutions that meet the client's needs and maximize service quality. responsibilities: 1. map and present new technologies or solution prototypes to the client and/or operations that could optimize existing processes. 2. analyze the client's operational processes, identifying opportunities for improvement to implement effective, high-impact solutions. 3. evaluate the feasibility of implementing projects with in-house tools or external vendors, ensuring alignment with the client's and tp's goals. 4. offer high-value solutions that strengthen the relationship with the client, fostering trust and loyalty towards tp. 5. understand and thoroughly document the client's requirements, clearly defining expectations and scope in the requirements document. 6. collaborate closely with tp's technical teams, sharing the requirements and ensuring the project scope is met. 7. maintain continuous and effective communication with the client and operations, providing updates on schedules, potential obstacles, alternative solutions, and progress made. 8. train the operations team, including executives and instru...
Associate solution consultant page is loaded associate solution consultant apply locations bogota (flexible) time type full time posted on posted 3 days ago job requisition id jr107218 genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. through genesys cloud, the ai-powered experience orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. and, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. join the team and create the future of customer experience together. job description the solution consultant associate position is an excellent opportunity for a recent graduate to start off their career in a pre-sales consulting role. the solution consultant associate will gain an understanding of the dynamic contact center industry, develop their technical knowledge, and hone their consultative abilities, all while working for a global leader in customer experience (cx) solutions. the solution consultant associate career path leads to customer-facing solutions consulting roles located within latin america, working closely with the sales account executive on developing identified business opportunitie...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. responsibilities: work closely with a solution architect to deliver successful contact center solutions provide technical advisory support...
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. through genesys cloud, the #1 ai-powered experience orchestration platform, genesys delivers the future of cx to organizations of all sizes so they can provide empathetic, personalized experiences at scale. as the trusted, all-in-one platform born in the cloud, genesys cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time. we employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. join the team and create the future of customer experience together. job title: senior customer success manager department & team: csm latin america reports to: senior manager customer success summary: key responsibilities csms are the customer's advocate and champion throughout their journey with genesys. they are highly consultative, demonstrate thought leadership, and recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realize their business outcomes. they work closely with related functions in genesys to ensure customer onboarding, retention, and revenue growth. responsibilities / job duties in this role, the primary responsibilities will include (but are not limited to): manage a portfolio of enterprise customers serving as their primary business point of contact with high-touch engagement throughout their cx journey. understand custo...
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